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For Companies At a Glance
- Tasks: Monitor and maintain IT environments, solving issues before they impact clients.
- Company: Wavenet, a leading managed services provider focused on cybersecurity and connectivity.
- Benefits: Generous annual leave, private medical coverage, and comprehensive health programmes.
- Why this job: Join a supportive team and make a real difference in clients' IT security.
- Qualifications: 1+ year in IT support, strong problem-solving skills, and clear communication.
- Other info: Enjoy a work-life balance with increasing annual leave and a focus on wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success.
We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them. If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.
Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:
- Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations
- Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points
- Managing the ManageEngine console, including enhanced third-party patching for a subset of customers
- Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups
- Performing routine backup validation and recovery testing
- Onboarding customers to Proactive Services, including Remote Monitoring & Management (RMM), Patch Management, Datto SaaS Protection, and Datto BCDR
- Monitoring, renewing, and applying SSL certificates
- Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability
We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.
Required Experience & Skills
- 1+ year of experience in an IT support or operations role
- Experience working with RMM platforms and alert management
- Solid understanding of Windows Server and Windows Workstation environments
- Strong problem-solving skills with attention to detail
- Clear, professional communication skills and a commitment to following best practices and processes
Nice To Have (But Not Essential)
- Hands-on experience with patch management tools, particularly ManageEngine
- Experience managing or troubleshooting Datto and Veeam backup solutions
- Familiarity with firewall firmware updates and network patching
- Scripting or automation experience (PowerShell or similar)
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Benefits Overview
- Annual Leave: 25 days to start, increasing by one day per year up to 28 days
- Health & Wellbeing: private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and an employee assistance programme
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team for more information.
Proactive Services Engineer employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Services Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It’s a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect Proactive Services Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, scripts, or any automation work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to the hiring team expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common IT scenarios and problem-solving questions. Think about how you would proactively handle issues in a client’s IT environment. Being ready to discuss real-world examples will set you apart!
We think you need these skills to ace Proactive Services Engineer
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! Share examples of how you've proactively solved problems in the past. We love candidates who are eager to learn and grow.
Be Detail-Oriented: Attention to detail is key for this role. Make sure your application is free from typos and clearly outlines your relevant experience. We appreciate a well-structured application that reflects your meticulous nature.
Highlight Your Communication Skills: Since clear communication is crucial, don’t forget to showcase your ability to convey complex ideas simply. Use your application to demonstrate how you can effectively communicate with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Wavenet
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server and workstation environments. Wavenet is looking for someone who can demonstrate a solid understanding of these systems, so be ready to discuss your experience and any relevant projects you've worked on.
✨Show Your Proactive Side
Since the role focuses on solving problems before they arise, think of examples where you've anticipated issues and taken steps to prevent them. Highlight your experience with monitoring IT environments and how you've successfully triaged alerts in the past.
✨Communicate Clearly
Wavenet values clear and professional communication. Practice explaining complex technical concepts in simple terms, as you may need to convey information to clients or team members who aren't as tech-savvy.
✨Get Familiar with Automation
If you have experience with scripting or automation tools like PowerShell, be sure to mention it. Wavenet appreciates candidates who can create scripts to improve efficiency, so prepare to discuss any relevant scripts you've written or automated tasks you've implemented.
