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- Tasks: Support customers in cancelling services and manage service terminations with a positive approach.
- Company: Leading managed service provider in the UK with a focus on customer satisfaction.
- Benefits: Annual leave, health coverage, and a supportive team environment.
- Why this job: Play a key role in ensuring smooth offboarding while striving to retain valued customers.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Join a dynamic team that values teamwork and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
A leading managed service provider in the UK is looking for an Offboarding Advisor to support customers wishing to cancel services. You will manage service terminations, calculate early fees, and coordinate with suppliers.
Ideal candidates will have:
- Customer service experience
- Excellent communication skills
- A positive attitude
This role emphasizes in-person teamwork and offers benefits like annual leave and health coverage. Join us in ensuring a smooth offboarding process while striving to retain valued customers.
Offboarding & Retention Specialist employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding & Retention Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Offboarding & Retention roles and practice your responses. We want you to showcase your customer service experience and communication skills with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Offboarding & Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the Offboarding & Retention Specialist role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. We love seeing a positive attitude, so let that personality come through in your writing.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves coordinating with suppliers and managing terminations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Offboarding & Retention Specialist position. Plus, it’s super easy!
How to prepare for a job interview at Wavenet
✨Know the Offboarding Process
Familiarise yourself with the offboarding process and common challenges customers face when cancelling services. This will help you demonstrate your understanding of the role and show that you're ready to tackle any issues that may arise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your communication skills and how you maintained a positive attitude, even in challenging situations.
✨Emphasise Teamwork
Since this role involves in-person teamwork, be ready to discuss how you collaborate with others. Share specific instances where you worked effectively within a team to achieve a common goal, especially in customer service settings.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to offboarding and customer retention. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
