Company Description
Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers\' businesses – no matter what the future holds.
Since 2000, we\'ve been keeping businesses connected.
At Wavenet, we don\'t just provide solutions for today but for tomorrow, too. We\'re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we\'re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
About the Role
Wavenet is a technology-driven company committed to innovation and excellence. We\'re excited to offer two fantastic apprenticeship opportunities for individuals looking to build a rewarding career in IT while making a real difference in the NHS.
As a Deskside Apprentice, you\'ll be embedded on-site with our NHS client (CNWL), gaining hands-on experience supporting a wide range of IT systems and users. Over the course of the 2-year program, you\'ll rotate between two key areas: Deskside Field Support and End User Device Management (EUDM) – giving you broad exposure and real-world experience.
Key Responsibilities
- Rotate every 6 months between Deskside Support and EUDM Proactive Management
- Manage and resolve IT service tickets, ensuring timely completion within SLA
- Troubleshoot and provide support for hardware, software, and network issues
- Support cybersecurity awareness campaigns, including phishing simulations
- Maintain accurate IT asset and configuration records
- Collaborate with onsite and remote technical teams
- Contribute to policy development and IT improvement initiatives
- Engage with NHS users to deliver exceptional frontline IT support
Qualifications
What We\'re Looking For
- A genuine interest in IT and technology
- Basic understanding of computers, software, and networks
- Strong problem-solving skills with attention to detail
- Good communication and team collaboration abilities
- Eagerness to learn and improve continuously
Entry Requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalent) at grade 3+ (D or above)
- Equivalent international qualifications must be formally recognized in the UK
What You\'ll Gain
- A competitive salary of £22,000 per annum
- Real-world, hands-on experience in an NHS environment
- Mentorship and guidance from seasoned IT professionals
- Exposure to both field support and proactive device management
- A chance to make meaningful contributions to frontline healthcare IT
- Access to learning, career development, and long-term opportunities with Wavenet
Future Prospects
The 2-year apprenticeship offers structured mentorship, career progression pathways, and the potential for permanent roles within Wavenet or the NHS upon successful completion.
Additional Information
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you\'ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here\'s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK\'s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
StudySmarter Expert Advice🤫
We think this is how you could land NHS Deskside Apprentice in London
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Wavenet just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Wavenet. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the NHS Deskside Apprentice role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Wavenet, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Wavenet
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Wavenet, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Wavenet, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
