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- Tasks: Provide advanced technical support and resolve network incidents for Wavenet customers.
- Company: Join Wavenet, the UK's largest managed service provider with a collaborative culture.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and access to Wavenet Academy.
- Why this job: Make a real impact by solving complex networking issues and enhancing customer satisfaction.
- Qualifications: Proven experience in networking, strong troubleshooting skills, and excellent communication.
- Other info: Work in a dynamic office environment with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.
What You’ll Be Doing
- Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
- Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
- SLA Management – Prioritise and manage tickets to meet contractual service levels.
- Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
- Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
- Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.
Qualifications/Skills & Experience You’ll Need
- Proven technical experience in networking and security support.
- Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
What Success Looks Like
- Timely resolution or escalation of technical incidents.
- High levels of customer satisfaction through clear and professional communication.
- Accurate and comprehensive documentation of tickets and client systems.
- Meeting SLA commitments consistently.
- Proactive collaboration with both customers and suppliers.
Additional Information
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Network engineer L2 employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network engineer L2
✨Tip Number 1
Get your networking skills sharp! Brush up on your Cisco and Juniper knowledge, and be ready to showcase your troubleshooting prowess. We want to see you in action, so prepare for hands-on technical scenarios during interviews.
✨Tip Number 2
Communication is key! Practice explaining complex network issues in simple terms. You’ll be working closely with clients, so showing you can keep them updated and calm under pressure will definitely give you an edge.
✨Tip Number 3
Don’t forget about documentation! Be ready to discuss how you maintain accurate records and manage tickets. We love candidates who understand the importance of keeping everything organised and up-to-date.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about building a diverse team, so don’t hesitate to bring your unique perspective to the table.
We think you need these skills to ace Network engineer L2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience in networking and security support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved network incidents in the past. We love seeing real-life scenarios that demonstrate your problem-solving prowess!
Keep It Professional: When writing your cover letter, maintain a professional tone while still being yourself. Remember, we want to see your personality shine through, but professionalism is key when communicating with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your networking and security knowledge, especially around Cisco and Juniper technologies. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since you'll be interacting with clients and stakeholders, practice explaining complex technical issues in simple terms. This will help demonstrate your ability to keep customers informed and satisfied throughout the support process.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your role. Be prepared to discuss how you would prioritise and manage tickets to meet these commitments, showcasing your organisational skills.
✨Show Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked effectively with others to resolve issues. Highlight your willingness to share knowledge and support colleagues, as this aligns with the company's focus on continuous improvement.
