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For Companies At a Glance
- Tasks: Provide advanced technical support and resolve network incidents for our customers.
- Company: Join Wavenet, the UK's largest managed service provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and a hybrid working model.
- Why this job: Make a real impact by solving complex networking issues and enhancing customer satisfaction.
- Qualifications: Experience in networking and security support, with strong troubleshooting skills.
- Other info: Collaborative environment with opportunities for professional growth and well-being support.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.
What You’ll Be Doing
- Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
- Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
- SLA Management – Prioritise and manage tickets to meet contractual service levels.
- Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
- Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
- Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.
Qualifications
- Proven technical experience in networking and security support.
- Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
What Success Looks Like
- Timely resolution or escalation of technical incidents.
- High levels of customer satisfaction through clear and professional communication.
- Accurate and comprehensive documentation of tickets and client systems.
- Meeting SLA commitments consistently.
- Proactive collaboration with both customers and suppliers.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Hybrid Working: a flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
Annual Leave: 25 days, increasing by one day per year up to 28 days.
Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, supported by our Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team for more information.
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Network engineer L2 employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network engineer L2
✨Tip Number 1
Network engineers, listen up! When you're prepping for interviews, brush up on your troubleshooting skills. Be ready to share specific examples of how you've resolved complex network issues in the past. This will show potential employers that you can handle the heat!
✨Tip Number 2
Don't underestimate the power of communication! Practice explaining technical concepts in simple terms. You'll need to interact with clients and stakeholders, so being able to break down jargon will make you stand out as a candidate who can bridge the gap between tech and non-tech folks.
✨Tip Number 3
Get familiar with the tools and technologies mentioned in the job description. If you haven't worked with Cisco or Juniper products, consider doing some online courses or tutorials. Showing that you're proactive about learning can really impress hiring managers!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Wavenet. So, what are you waiting for? Get your application in today!
We think you need these skills to ace Network engineer L2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer L2 role. Highlight your technical skills and experience with networking technologies like Cisco and Juniper, as well as any relevant troubleshooting expertise. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network engineering and how your skills align with our needs. Don’t forget to mention your customer care approach and how you handle technical incidents.
Show Off Your Communication Skills: Since this role involves liaising with clients and suppliers, make sure your application reflects your excellent communication skills. Use clear and professional language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your networking and security knowledge, especially around Cisco and Juniper technologies. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them.
✨Showcase Your Customer Care Skills
Since this role involves a lot of client interaction, prepare examples that highlight your communication skills. Think about times when you effectively resolved customer issues and kept them updated throughout the process.
✨Demonstrate Your Documentation Skills
Be prepared to talk about how you maintain accurate records in Help Desk Systems. Share your approach to documenting troubleshooting steps and client infrastructure details, as this is crucial for the role.
✨Emphasise Collaboration
This position requires liaising with third-party suppliers, so think of examples where you've successfully collaborated with others to resolve complex issues. Highlight your teamwork skills and how they contribute to meeting SLA targets.
