Wavenet in Manchester is seeking a Senior Service Desk Analyst to join our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers.
You will lead and coach analysts, manage complex tickets, handle escalations, and ensure incidents and requests are resolved in line with SLAs. The role collaborates with internal teams and external suppliers to improve service delivery and the overall customer experience.
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Senior Service Desk Lead — Hybrid IT Support in Manchester employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
