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- Tasks: Manage service terminations and ensure smooth offboarding for customers.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and connectivity.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and personal development opportunities.
- Why this job: Make a real impact by helping customers transition smoothly while enhancing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Collaborative office environment with excellent growth potential and a focus on wellbeing.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready.
At Wavenet, the Offboarding Advisors play a pivotal role in our business success by engaging with customers who wish to cancel their services. Whether they are upgrading to new services, closing their business, or transitioning to another telecom provider, our offboarding team ensures a smooth process while striving to retain our valued customers.
Your Responsibilities
- Manage Service Terminations: Handle cease requests from customers and internal departments with professionalism and care.
- Calculate Fees: Use our internal database to determine early termination fees and communicate contractual obligations to customers.
- Coordinate with Suppliers: Liaise with third‑party providers to establish and finalise service termination dates.
- Service Cessation: Ensure services are terminated on agreed dates and advise the Billing Team to stop charges accordingly.
- Problem Resolution: Address and resolve queries related to service cessations via phone and email.
- Customer Retention: Collaborate with internal teams to explore opportunities for retaining customers.
- Document Management: Scan and digitise legacy documents while updating our customer contract database as services change.
Qualifications
- Customer Service Experience: Previous experience in a customer support role, preferably in a call centre.
- Positive Attitude: A strong customer focus and a “can‑do” approach.
- Team Player: Willingness to collaborate with colleagues from diverse backgrounds and working styles.
- Communication Skills: Excellent written and verbal communication skills, with attention to detail.
- Technical Proficiency: Familiarity with Microsoft Office Suite and a basic understanding of web browsers and databases.
- Multi‑tasking Ability: Capable of juggling multiple tasks efficiently while being a resource for your team.
- Organisational Skills: Highly organised with strong time management skills.
- Eagerness to Learn: A desire for personal growth and a willingness to go the extra mile.
- Reliability: A dependable and approachable team member.
- Desire for Impact: Previous experience in telecommunications or ISP support is a plus.
Additional Information
- Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Offboarding Specialist in Manchester employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Offboarding Specialist role.
✨Tip Number 2
Prepare for those interviews by researching Wavenet inside out. Understand their services, values, and what makes them tick. This way, when you chat with the team, you can show off your knowledge and enthusiasm for becoming part of their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, we suggest doing mock interviews or role-playing scenarios. This will help you feel more confident when discussing how you’d handle service terminations and customer queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Wavenet and ready to contribute to their success.
We think you need these skills to ace Offboarding Specialist in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled customer interactions, especially in challenging situations, as this role is all about engaging with customers who are looking to cancel their services.
Be Professional and Personable: When writing your application, keep a professional yet friendly tone. We value a positive attitude and a 'can-do' approach, so let your personality shine through while maintaining professionalism.
Tailor Your Application: Take the time to tailor your application to the Offboarding Specialist role. Mention specific responsibilities from the job description that resonate with your experience, like managing service terminations or problem resolution.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Wavenet
✨Know the Company Inside Out
Before your interview, take some time to research Wavenet thoroughly. Understand their services, values, and recent developments in the cybersecurity and communications sectors. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Offboarding Specialist, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or retained clients. Highlight your positive attitude and 'can-do' approach during the interview.
✨Demonstrate Team Collaboration
Wavenet values teamwork, so be ready to discuss how you've worked with diverse teams in the past. Share specific instances where collaboration led to successful outcomes, and emphasise your willingness to support colleagues and contribute to a positive team environment.
✨Prepare for Technical Questions
Familiarity with Microsoft Office Suite and databases is essential for this role. Brush up on your technical skills and be prepared to discuss how you've used these tools in previous roles. If you have experience in telecommunications or ISP support, make sure to highlight that as well.
