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- Tasks: Facilitate service cancellations and manage customer retention with exceptional service.
- Company: Dynamic managed services provider based in Manchester.
- Benefits: Enjoy 25 days annual leave, health coverage, and a supportive team environment.
- Why this job: Make a difference in customer experiences while developing your skills in a collaborative setting.
- Qualifications: Exceptional customer service skills and ability to multitask effectively.
- Other info: Join a positive team and thrive in a vibrant office culture.
The predicted salary is between 30000 - 42000 £ per year.
A managed services provider in Manchester is looking for Offboarding Advisors to facilitate service cancellations for customers. The role requires exceptional customer service skills, effective communication, and the ability to manage multiple tasks.
Responsibilities include:
- Handling cessation requests
- Calculating fees
- Liaising with suppliers
Successful candidates will thrive in a collaborative office environment and bring a positive attitude towards customer retention. Join a supportive team and enjoy benefits like 25 days of annual leave and health coverage.
Offboarding & Retention Specialist in Manchester employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Offboarding & Retention Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for Offboarding & Retention Specialist roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions related to customer service and retention strategies. Practise your responses, focusing on how your skills align with the role's requirements, like managing multiple tasks and effective communication.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your positive attitude shine through. They’re looking for someone who fits into their collaborative environment, so be yourself and demonstrate your enthusiasm for customer retention.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Offboarding & Retention Specialist in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you've effectively communicated with customers in the past and how you’ve managed to keep them happy, even during tough situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Offboarding & Retention Specialist role.
Demonstrate Your Multitasking Abilities: Since the role involves managing multiple tasks, share examples of how you've successfully juggled various responsibilities in previous jobs. We love to see candidates who can handle a busy workload with ease!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our supportive team!
How to prepare for a job interview at Wavenet
✨Know Your Stuff
Before the interview, make sure you understand the role of an Offboarding & Retention Specialist. Familiarise yourself with common service cancellation processes and customer retention strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your ability to handle cessation requests effectively and maintain a positive attitude towards customer retention.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member. Focus on how you can explain complex information simply, as this will be crucial when liaising with suppliers and customers.
✨Emphasise Teamwork
This role thrives in a collaborative environment, so be ready to discuss how you work well in teams. Share specific examples of how you've contributed to team success in previous roles. Highlighting your ability to collaborate will show that you’re a great fit for their supportive team culture.
