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For Companies At a Glance
- Tasks: Provide hands-on IT support and maintain school technology systems.
- Company: Join Wavenet, the UK's largest managed service provider.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellbeing programs.
- Why this job: Make a real impact in schools while developing your tech skills.
- Qualifications: Strong IT support background; experience in schools is a plus.
- Other info: Inclusive workplace with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems.
Key Responsibilities
- Customer Support & Satisfaction
- Attend scheduled and unscheduled site visits to provide hands-on IT support.
- Address issues raised by clients and proactively resolve technical challenges.
- Maintain effective communication with clients, keeping them informed of progress and next steps.
- Ensure work completion is documented accurately in managed service tickets.
- Hardware & Software Support
- Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications.
- Deploy and re-image hardware, set up printers, and manage print accounts.
- Network & IT Security
- Maintain network user accounts, permissions, and profiles.
- Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment.
- Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date.
- Audio-Visual & Remote Support
- Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools.
- Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams.
- Documentation & Inventory Management
- Maintain accurate technical documentation, network diagrams, and user guides.
- Support schools in managing IT inventory, recommending purchases when required.
- Ensure adherence to company and client processes to deliver a consistently high-quality experience.
- Additional Responsibilities
- Provide 1st line support across all school IT systems.
- Assist with IT projects when school support work is not scheduled.
Qualifications
- Technical Skills
- Strong IT support background; experience in schools desirable.
- Knowledge of Microsoft 365 / Azure, Gmail / G-Suite, and Google Classroom.
- Experience with Windows Server, Active Directory, Group Policy, Hyper-V / VMware, Veeam, and Intune.
- Networking fundamentals: LAN, WAN, switches, DHCP, DNS.
- Mobile device management for Android and iOS devices.
- Familiarity with filtering and safeguarding software in an educational environment.
- Interpersonal & Professional Skills
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Strong problem-solving and troubleshooting abilities.
- Ability to work effectively as part of a team and independently.
- Excellent organizational and time management skills; able to prioritize multiple tasks.
Additional Information
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one.
With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
School Technican in Luton employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Technican in Luton
✨Tip Number 1
Network, network, network! Reach out to your contacts in the education and tech sectors. Let them know you're on the lookout for a School Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to IT support in schools. Practice explaining complex tech concepts in simple terms, as you'll need to communicate effectively with non-technical staff.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical challenges in the past, especially in an educational setting. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back regularly!
We think you need these skills to ace School Technican in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the School Technician role. Highlight your IT support background, especially any experience in schools, and don’t forget to mention your knowledge of Microsoft 365, Google Classroom, and networking fundamentals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting schools with technology. Share specific examples of how you've resolved technical challenges or improved customer satisfaction in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and if possible, include examples of how you've explained technical issues to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially those mentioned in the job description. Be ready to discuss your experience with operating systems like Windows, macOS, and Linux, as well as your familiarity with Microsoft 365 and Google Classroom. This will show that you're not just a techie but someone who understands the specific needs of a school environment.
✨Showcase Your Customer Service Skills
As a School Technician, you'll be interacting with non-technical users regularly. Prepare examples of how you've successfully communicated complex technical issues in simple terms. Highlight your problem-solving abilities and how you've maintained customer satisfaction in previous roles.
✨Demonstrate Your Troubleshooting Process
Be ready to walk through your troubleshooting process during the interview. Think of a few scenarios where you diagnosed and resolved IT issues, particularly in a school setting. This will help the interviewers see your logical approach and how you handle pressure when things go wrong.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. Inquire about their approach to IT security in schools or how they support ongoing training for their technicians. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
