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- Tasks: Manage and support client infrastructures while ensuring high service standards.
- Company: Join Wavenet, a leading managed services provider focused on future-proofing businesses.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness support.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in tech while developing your skills in a dynamic environment.
- Qualifications: 5+ years of technical experience and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future‑proof. Customer success is our success.
Role in Brief
The role will involve managing, developing, and supporting client infrastructures. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security, and bespoke managed solutions. The Network Manager will have a background working within a busy IT team; experience in designing and implementing technical solutions, supporting servers and desktop operating systems. The Network Manager must have strong experience in technical troubleshooting and problem solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.
Key Responsibilities
- Supporting the Client: On‑site presence working on issues raised by clients, understanding different business needs, recording key information, delivering long‑term strategy and development plans, collaborating with the Trust Senior Management Team and reporting to the Trust CEO.
- Achieving SLA targets: Managing time to prioritise urgent issues while ensuring all requests meet contracted SLA.
- Client Satisfaction: Owning issues through the initial phases of support and keeping clients informed of progress, ensuring quick and effective resolution, communicating with all clients including Directors.
- Documentation: Updating client documentation, including infrastructure, emails, and system updates, ensuring accurate recording in the Help Desk System.
- Supporting the onsite team: Managing, developing, mentoring onsite technicians, ensuring quality of service.
- Liaising with 3rd party suppliers: Requesting support, communicating updates, ensuring suppliers meet SLA targets.
- Managing Personnel: Managing and developing staff, reviewing progress, recommending improvements, managing CPD.
Additional Responsibilities
- Professional delivery of managed services to client staff and leadership.
- Leading planning and implementation of a Trust Development Plan, reporting to Trust CEO.
- Contributing to ongoing development of the relationship, infrastructure, and revenue.
- Supporting the client base with desktop, email, connectivity, printers, telephone systems, and 3rd party applications.
- Maintaining client infrastructure (Active Directory, LAN, Internet, firewalls, Exchange, Hyper‑V, VMware, etc.).
- Managing client backup solution including Veeam and off‑site solutions.
Qualifications
- Strong commitment to continuous improvement and personal development.
- Approachable demeanor and excellent communication.
- High standard of report writing and presentation.
- Team‑oriented and collaborative.
- Excellent problem‑solving, ability to work under pressure and excellent time management.
- Keeping up to date with industry trends and best practices.
- Previous experience with a ticketing system.
- Demonstrable management experience.
Experience Required
- Microsoft Windows Server 2003–2019.
- Excellent understanding of Group Policy, Active Directory, DFS, DNS, IIS, DHCP, Terminal Services, Remote Desktop, etc.
- Knowledge of preferred solutions for schools: server hardware/software, 3rd party software, security products.
- 5+ years onsite support for schools.
- Extensive specialised knowledge of schools.
Desirable: telephony, VoIP, wireless networks, AV, management/mentoring skills, virtual technologies, security technologies for schools. ≥5 years directly relevant technical experience. Proven track record of improving client satisfaction against target and margin improvement.
Benefits
- Annual leave: 25 days, increasing by one per year up to 28.
- Health & Wellbeing: private medical coverage, discounted health plans, virtual GP access, eye care scheme, employee assistance programme, and Wellbeing Team.
Call to Action
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
School Network Manager in London employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Network Manager in London
✨Tip Number 1
Network with industry professionals! Attend tech meetups or webinars related to managed services and cybersecurity. This way, we can make connections that might lead to job opportunities and get insider info on what companies like Wavenet are looking for.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source initiatives that showcase your technical troubleshooting and problem-solving abilities. We want to demonstrate our expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions related to client support and infrastructure management. We should also be ready to discuss how we’ve handled past challenges, as this will show our potential employers that we can keep their clients satisfied.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our applications to highlight our relevant experience in managing and developing client infrastructures, which is key for roles like the School Network Manager.
We think you need these skills to ace School Network Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the School Network Manager role. Highlight your experience with client infrastructures and any relevant technologies you've worked with. We want to see how your skills align with what we do at Wavenet!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their troubleshooting abilities and how they’ve improved client satisfaction.
Keep It Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your writing. Use clear language and structure your application well, as this reflects your communication skills, which are key for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows Server, Active Directory, and the specific technologies mentioned in the job description. Be ready to discuss how you've used these in past roles and how they can benefit Wavenet's clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Wavenet values quick and effective resolutions, so think of scenarios where you’ve successfully managed urgent client requests or improved service delivery.
✨Demonstrate Your Client-Centric Approach
Wavenet prides itself on customer satisfaction, so be prepared to discuss how you’ve built relationships with clients in the past. Share specific instances where you’ve gone the extra mile to ensure a positive experience for clients.
✨Be Ready to Discuss Team Dynamics
As a Network Manager, you'll be managing and mentoring onsite technicians. Think about your leadership style and be ready to share how you’ve developed team members and fostered collaboration in previous roles.