Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site IT support and resolve technical issues for clients.
- Company: Dynamic managed service provider in Greater London with a focus on teamwork.
- Benefits: Enjoy hybrid working, competitive pay, and comprehensive health programmes.
- Why this job: Join a team where your tech skills make a real difference for clients.
- Qualifications: Proficiency in Microsoft tools and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A managed service provider in Greater London is seeking a Desk Side Engineer to deliver professional on-site IT support. The role requires strong technical expertise and effective communication skills, focusing on resolving incidents not solvable remotely.
Responsibilities include:
- Managing service requests
- Maintaining ITSM records
- Collaborating with teams
Ideal candidates should have technical proficiency in Microsoft tools and a customer-focused attitude. The position offers competitive benefits, such as hybrid working and a range of health programs.
On-Site IT Support Engineer - Hybrid & Client-Facing in London employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer - Hybrid & Client-Facing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an On-Site IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you would handle specific incidents that require on-site support, as this will show your potential employer that you're ready to tackle real-world challenges.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be sure to highlight how you’ve effectively communicated with clients in the past, especially when resolving complex IT issues. This is key for a client-facing role like this one.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Desk Side Engineer position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace On-Site IT Support Engineer - Hybrid & Client-Facing in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise and customer-focused attitude. We want to see how your skills align with the role of an On-Site IT Support Engineer, so don’t hold back on showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with Microsoft tools and any previous roles where you’ve resolved incidents face-to-face.
Show Off Your Communication Skills: Since this role is client-facing, we need to see your effective communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve successfully communicated technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft tools. Be prepared to discuss specific scenarios where you've resolved IT issues on-site, as this will showcase your expertise and problem-solving abilities.
✨Practice Your Communication Skills
Since the role is client-facing, effective communication is key. Try role-playing common support scenarios with a friend or family member to refine how you explain technical concepts in simple terms. This will help you demonstrate your customer-focused attitude during the interview.
✨Familiarise Yourself with ITSM Processes
Understanding IT Service Management (ITSM) is crucial for this position. Review the basics of managing service requests and maintaining records. Being able to discuss how you’ve used ITSM tools in past roles will show that you’re ready to hit the ground running.
✨Show Enthusiasm for Hybrid Working
The job offers hybrid working, so express your excitement about this flexibility. Share examples of how you’ve successfully managed your time and productivity in a hybrid environment, which will demonstrate that you can thrive in this setup.