At a Glance
- Tasks: Lead customer relations and ensure top-notch service delivery.
- Company: Join Wavenet, a leader in IT and Telecoms with a focus on customer satisfaction.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Collaborate across departments to drive service excellence and improve customer satisfaction.
- Why this job: Make a real difference in customer experience while working in a dynamic environment.
- Qualifications: 2+ years in a customer-facing role with strong communication and negotiation skills.
The predicted salary is between 40000 - 50000 € per year.
Wavenet is seeking a Service Delivery Manager to lead customer relations and ensure service excellence. This role requires 2+ years of experience in a customer-facing position with a background in IT, Managed Services, or Telecoms.
Responsibilities include:
- Managing service obligations
- Driving customer satisfaction
- Collaborating across departments to improve customer experience
Candidates should possess strong communication and negotiation skills, and be proficient in Microsoft Office. This position includes a hybrid work model requiring one day a week on-site at the customer location.
Customer-Driven Service Delivery Lead in London employer: Wavenet
Wavenet is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture that fosters collaboration and innovation. With a hybrid work model, employees enjoy the flexibility of remote work while also engaging directly with clients to drive service excellence. The company values strong communication and teamwork, providing ample opportunities for professional advancement in the fast-paced IT and Telecoms sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Driven Service Delivery Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT, Managed Services, or Telecoms sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your customer relations successes. This will help you stand out during interviews and showcase your experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your communication and negotiation skills. Confidence is key when discussing your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. It shows initiative and helps us get to know you better.
We think you need these skills to ace Customer-Driven Service Delivery Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in IT or Telecoms. We want to see how your background aligns with the responsibilities of the Service Delivery Manager position.
Showcase Your Skills:Emphasise your communication and negotiation skills in your application. We’re looking for someone who can effectively manage customer relations, so give us examples of how you've done this in the past.
Be Specific About Your Experience:When detailing your previous roles, focus on your achievements in service delivery and customer satisfaction. We love numbers and results, so if you’ve improved customer experience metrics, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Wavenet
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service principles and best practices. Wavenet is looking for someone who can manage service obligations and drive customer satisfaction, so be ready to share specific examples from your past experiences that highlight your skills in these areas.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your negotiation skills during the interview by discussing scenarios where you've successfully resolved conflicts or improved customer relations.
✨Familiarise Yourself with IT and Telecoms
Given the background required in IT, Managed Services, or Telecoms, make sure you understand the basics of these industries. Be prepared to discuss relevant trends or challenges and how they might impact customer service delivery. This will show that you're not just a people person but also knowledgeable about the field.
✨Get Comfortable with Microsoft Office
As proficiency in Microsoft Office is a must, ensure you're familiar with tools like Excel for data analysis and PowerPoint for presentations. You might be asked how you've used these tools in previous roles, so have some examples ready to showcase your skills.
