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- Tasks: Manage and support client infrastructures while ensuring top-notch service delivery.
- Company: Join Wavenet, a forward-thinking managed services provider focused on customer success.
- Benefits: Enjoy generous annual leave, private medical coverage, and wellness programmes.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of technology, making a real difference in clients' businesses.
- Qualifications: 5+ years in IT support, with strong skills in Microsoft Windows Server and client relations.
The predicted salary is between 40000 - 50000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success.
The role will involve managing, developing, and supporting client infrastructures. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security, and bespoke managed solutions.
The Network Manager will have a background working within a busy IT team; experience in designing and implementing technical solutions, supporting servers and desktop operating systems. The Network Manager must have strong experience in technical troubleshooting and problem solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.
The responsibilities fall into the following areas:
- Supporting the Client: You will be the onsite presence working on issues raised by clients, understanding the different business needs of the clients, and recording all key information to support them. You will be the primary presence in delivering the clients’ long‑term strategy and development plan; required to work closely with the Trust Senior Management Team to help devise a roadmap for both now and the future.
- Achieving SLA targets: Managing your time to prioritise urgent issues whilst ensuring all requests meet the contracted SLA.
- Client Satisfaction: Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution of the item raised.
- Documentation: Working within the team to ensure all client documentation is updated and correctly recorded in the relevant system, aiding effective closure times.
- Supporting the onsite team: You will manage, develop, mentor, and support the onsite technicians to ensure they are delivering the quality of service expected by the client.
- Liaising with 3rd party suppliers: When necessary, request support from external suppliers regarding hardware, software, or connectivity support.
- Managing Personnel: Manages personnel and develops all (your site) based staff providing training and support as needed.
Key Responsibilities include:
- Supporting the Client: The Network Manager will be responsible for the professional delivery of managed services to the client’s staff and its leadership.
- Keeping up to date with current industry trends and emerging technologies and best practices.
- Previous experience with a ticketing system.
Experience Required:
- Essential: Microsoft Windows Server From 2003 – 2019.
- Essential: Excellent understanding of Group Policy, Active Directory, DFS, DNS, Web Services (IIS), DHCP, Terminal Services, Windows Remote Desktop Services, and other educational Technologies and Services.
- Essential: Excellent knowledge of all preferred solutions for schools; Server hardware/software, 3rd party software products, security products and custom services for all our client base.
- Essential: Excellent understanding and 5+ years experience in onsite support for schools.
- Desirable: Telephony, VoIP, Wireless Networks and AV with experience in installation and support.
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in‑house Wellbeing Team.
School Network Manager in Kent employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Network Manager in Kent
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your skills align with their needs. Show them you’re not just another candidate, but the right fit for Wavenet!
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace School Network Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the School Network Manager role. Highlight your experience with technologies like Microsoft Windows Server, Active Directory, and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Wavenet and how you can contribute to our mission of providing exceptional service. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows Server, Active Directory, and Group Policy. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve real-world problems in previous roles.
✨Understand Client Needs
Familiarise yourself with the specific needs of educational institutions. Think about how you can tailor your approach to support schools effectively, and be prepared to share examples of how you've successfully managed client relationships in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex technical issues. Highlight your troubleshooting process and how you ensured minimal disruption for clients, as this role requires quick thinking and effective solutions.
✨Communicate Like a Pro
Since you'll be the primary contact for clients, practice clear and concise communication. Be ready to demonstrate how you keep clients informed during the support process and how you manage expectations, especially when dealing with third-party suppliers.