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- Tasks: Provide technical support and ensure operational readiness of the Business Recovery Centre.
- Company: Join Wavenet, a leading managed services provider focused on customer success.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and wellness programmes.
- Other info: Flexible working hours with opportunities for career growth in a dynamic environment.
- Why this job: Be part of a vibrant team making businesses future-proof with innovative tech solutions.
- Qualifications: Experience in desktop support, networking, and excellent customer care skills required.
The predicted salary is between 30000 - 40000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
The main objective of this role is to ensure that the Business Recovery Centre is presentable and operationally fit for purpose at all times. We are currently looking to add to our teams in both Manchester and Farnborough. You would not need to travel between these locations. The successful candidate will also be responsible for the delivery of Wavenet Services from the Centre including Customer Invocations and Rehearsals. It should be noted that BC Services are provided 24x7 and participation in a paid for Out of Hours call-out Rota is a requirement of this role supporting regional recovery centres and customers. This role is part of the Collective Bargaining Unit. If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.
Responsibilities (but not limited to):
- Technical Support to customers during rehearsals and invocations
- Attend Pre-Test meetings and issue appropriate documentation
- Complete Pre & Post Test documentation.
- Ensure any issues are followed up to the point of resolution
- Relocatable Invocation response to customer sites when required in the Service Area
- Risk Management of contracted obligations versus site capability
- Manage implementation of services for new customers, including installation co-ordination of hosted IT and communications
- Provide a fail-over (multiple invocation) resource to other Recovery Centres in the Service Zone
- Ensure the functionality of all site facilities including air-conditioning, lighting, UPS and the generator
- Provide out-of-hours and on-call support for site facilities maintenance
- Provide support for client invocation call out as part of the 24 hour on-call standby rota
- Maintain Technical Site Guide and Site User Guide documentation
- General upkeep and maintenance of all building infrastructure and facilities including Health & Safety requirements
- Perform any other duties as required to support inventory to maintain service availability
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Wavenet Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
- If you are a Manager of staff, you must ensure: your team are aware of their security responsibilities & know how to access Wavenet Security Policies hosted on the Intranet; the principles listed with the Wavenet Security Policy Statement document are embedded within the operations of your team.
- Carry out any ‘ad hoc’ assignments as and when required.
Qualifications
The successful candidate will have:
- Intel/Windows desktop support including use of Symantec Ghost
- Some knowledge of Networks, Switches & Routers
- Some knowledge of Windows Server operating systems
- Exposure to voice and data communications
- Proven fault finding and diagnostic skills
- Professional and flexible approach to work
- Smart and presentable, flexible with a strong and demonstrable work ethic
- Ability to participate in out of hours call out rota
- Ability to work under own initiative
- Good communication skills
- Excellent customer care skills
- Good commercial and business attitude
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
IT Support employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. The more people you know, the better your chances of landing that dream job at Wavenet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise and past projects. This can really set you apart when applying through our website.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle customer issues or technical challenges. Wavenet values problem-solving skills, so be ready to demonstrate yours!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role at Wavenet. Highlight relevant experience and skills that match the job description, like your technical support expertise and customer care skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to Wavenet's mission of providing exceptional service. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your fault-finding and diagnostic skills. Share examples of how you've resolved issues in the past, as this will demonstrate your ability to handle the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your Intel/Windows desktop support skills, as well as your knowledge of networks, switches, and routers. Wavenet is looking for someone who can demonstrate proven fault-finding and diagnostic skills, so be ready to discuss specific examples from your past experiences.
✨Show Off Your Customer Care Skills
Wavenet values excellent customer care, so think about times when you've gone the extra mile for a customer. Prepare to share these stories during your interview, highlighting your professional and flexible approach to work.
✨Be Ready for Out-of-Hours Scenarios
Since this role involves participation in an out-of-hours call-out rota, be prepared to discuss your availability and how you would handle emergency situations. Show that you're committed and can work under pressure, even outside regular hours.
✨Understand Wavenet's Values
Familiarise yourself with Wavenet's mission to provide future-proof solutions and exceptional customer service. During the interview, express how your personal values align with theirs and how you can contribute to their goal of making businesses brilliant.