Wavenet is seeking a Support Engineer to act as the primary contact for client issues within the Support team. You will provide technical assistance, resolve incidents, manage problems, and drive continuous improvement of IT services across desktop, servers, virtualization, networks, cloud hosting, and security.
You’ll handle tickets via phone or email, gather all required information, and ensure timely resolution within SLA, while communicating effectively with clients, peers and management.
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IT Service & Support Engineer employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
