Wavenet is seeking a Support Engineer to be the primary contact for client incidents, delivering technical IT support across desktop, server, and network environments. You will manage tickets from receipt to resolution, meet SLA targets, and document all actions clearly.
The role covers Windows Server, Exchange Online, and network security, with a strong emphasis on customer satisfaction and continuous improvement.
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IT Service Engineer — Office-Based, SLA‑Driven Support employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
