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- Tasks: Provide top-notch IT support and ensure smooth operations at our Business Recovery Centre.
- Company: Join Wavenet, a forward-thinking company prioritising employee wellbeing.
- Benefits: Enjoy 25 days of annual leave and a focus on your wellbeing.
- Other info: Participate in an out-of-hours call-out rota for added excitement.
- Why this job: Be part of a dynamic team ensuring operational excellence and customer satisfaction.
- Qualifications: Strong technical skills and a passion for customer service are a must.
The predicted salary is between 30000 - 40000 £ per year.
Wavenet in Farnborough is looking for a Technical Support professional to ensure operational excellence in their Business Recovery Centre. Candidates will be responsible for customer support during rehearsals and invocations, coordinating service implementations, and maintaining site functionalities including infrastructure and compliance with security policies.
The role requires participation in an out-of-hours call-out rota, and strong technical and customer service skills are essential.
Wavenet offers 25 days of annual leave and a priority on employee wellbeing.
24/7 IT & Facilities Support Specialist in Farnborough employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 IT & Facilities Support Specialist in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wavenet on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role is all about IT support, make sure we can confidently discuss troubleshooting methods and compliance with security policies.
✨Tip Number 3
Show off our customer service skills! Think of examples from past experiences where we went above and beyond for a customer. This will help us stand out as someone who truly cares about client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit perfectly with Wavenet's values and needs.
We think you need these skills to ace 24/7 IT & Facilities Support Specialist in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical and customer service skills. We want to see how your experience aligns with the role of an IT & Facilities Support Specialist, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to operational excellence at Wavenet. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet, especially during rehearsals and invocations, so let us know how you’ve handled tricky situations before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with the specific systems and tools Wavenet uses, as well as general IT support practices. Being able to discuss your technical knowledge confidently will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Understand the Importance of Compliance
Wavenet places a strong emphasis on security policies and compliance. Research common compliance standards in IT and be ready to discuss how you would ensure adherence to these policies in your role. This shows that you take the responsibilities seriously.
✨Prepare for Out-of-Hours Scenarios
Since the job includes participation in an out-of-hours call-out rota, think about how you would handle unexpected situations during those times. Be ready to share your thoughts on managing work-life balance while being on-call, as well as any relevant experiences you've had.