End User Sales Specialist

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready.

Join Our Team as an End User Hardware Specialist! We are excited to welcome a results-oriented End User Hardware Specialist to our dynamic Specialist Sales Team. With over 4,000 customers in our Mid-Market sector across various industries, and partnerships with some of the world's leading IT and cybersecurity brands, this is a fantastic opportunity for those eager to advance their sales careers. In a fast-paced industry where new technologies emerge regularly, you will play a vital role in providing valuable advice and recommendations on a range of end-user hardware and peripherals to meet our customers' diverse business needs. You'll collaborate with experienced Account Managers and Product Specialists to ensure the retention and growth of our existing customer base.

What We're Looking For

• A customer-focused individual with the natural ability to build trusting relationships by delivering solid advice and top-notch service.
• A proactive approach, as a significant part of your role will involve reaching out to existing customers to encourage them to purchase end-user hardware through our innovative solutions.
• Strong problem-solving skills to handle incoming inquiries, customer queries, and resolve issues effectively.
• A knack for advising customers on the best hardware and licensing applications while keeping an eye on achieving sales targets.

Your Responsibilities Will Include

• Achieving Sales Targets: Meet and exceed monthly goals to drive business success.
• Proactive Outreach: Engage customers to identify needs for additional products and services.
• Building Relationships: Develop trust and rapport with clients for lasting partnerships.
• Responding to Requests: Address inquiries and provide timely quotations.
• Collaborating with Specialists: Share feedback and identify sales opportunities.
• Maintaining Records: Keep accurate customer interaction records.
• Contributing to Initiatives: Input ideas on new products and follow up promptly.
• Preparing Documentation: Ensure accurate sales order preparation.
• Staying Updated: Keep informed on tech trends to communicate benefits to customers.

What We Offer In This Role

• Comprehensive training on our products and services, as well as our internal systems, to set you up for success.
• Ongoing coaching and mentoring to help you develop your sales skills further.
• A supportive, inclusive environment where teamwork thrives and every contribution is valued.

Qualifications

• Proven Success in Sales: Demonstrated achievements in a targeted sales environment.
• IT Experience: Previous experience in an IT setting or relevant IT qualification.
• Customer-Facing Role: Background in a customer-centric position.
• Commitment to Service Excellence: Dedication to creating a first-class customer service experience.
• Strong Organisational Skills: Excellent administrative abilities to manage tasks efficiently.

Additional Information

We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you'll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.

Here's a Closer Look At What We Offer

• Full-Time Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS).

Ready to join the UK's largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.