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For Companies At a Glance
- Tasks: Lead data operations to ensure Citymapper's accuracy and reliability for millions of users.
- Company: Join Citymapper, a Via company, dedicated to making cities accessible.
- Benefits: Competitive pay, stock options, hybrid work, and generous parental leave.
- Why this job: Shape the future of urban mobility and impact how people navigate cities.
- Qualifications: 8+ years in leadership roles with a focus on data and operations.
- Other info: Exciting opportunity to drive change in public transport and work with passionate teams.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Director of Data Operations role at Citymapper. At Citymapper (a Via company), we are on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available.
About The Role
As Director of Data Operations at Citymapper, you will lead the teams and systems that keep our product accurate, reliable, and ready to scale. Our Data team makes Citymapper trusted by millions every day, powering everything from new city launches to the insights that guide our business strategy. You will set direction, make high-stakes prioritisation decisions, and ensure the function delivers on its commercial and operational impact. This is a hands-on leadership role where your decisions directly shape how people move through cities.
Responsibilities
- Set operational direction and structure, balancing day-to-day priorities with long-term planning, team capacity, and growth.
- Lead, mentor, and guide managers, stepping in to unblock teams, resolve issues, and maintain focus.
- Drive operational excellence, including prioritisation, workflow optimisation, and ensuring teams focus on work that delivers the most business impact.
- Partner closely with Engineering to shape tools, systems, and processes that enable teams to operate efficiently at scale.
- Collaborate with Commercial and Product teams to translate strategic priorities into operational plans.
- Continuously identify opportunities to improve ways of working, processes, and organisational structure to increase efficiency, scalability, and impact.
Qualifications
- At least 8 years of experience and held leadership roles managing teams in a fast-moving, technically complex environment.
- Commercially and operationally minded, make trade-offs, prioritise impact, and keep teams moving in the right direction.
- Hands-on, jump in to remove blockers, tackle challenges, and support the team.
- Technically fluent, understand the work of engineers and data teams, and translate between technical and business contexts.
- Exceptional communicator with high emotional intelligence, influence, inspire, and align teams across roles, regions, and cultures.
- Structured, methodical, and highly organised, define ways of working, track progress, and drive operational improvements.
- Passionate about cities, public transport, and data, motivated by creating products that millions of people rely on every day.
What We Offer
- Part of a company awarded for its commitment to social good.
- Competitive compensation including stock options.
- Hybrid working model and a spacious office near Chancery Lane, with weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave and health scheme via AXA.
- Salary exchange benefit through YellowNest to reduce childcare fees for working parents.
- Cycle to Work Scheme via Green Commute Initiative.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal-opportunity employer.
Director of Data Operations, Citymapper employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Data Operations, Citymapper
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Citymapper or similar companies. A friendly chat can open doors and give you insights that might just help you land that Director of Data Operations role.
✨Tip Number 2
Prepare for the interview by understanding Citymapper's mission and values. Show us how your experience aligns with making cities more accessible. We love candidates who are passionate about public transport and data!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through challenges and made impactful decisions. We want to hear how you’ve driven operational excellence in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Citymapper.
We think you need these skills to ace Director of Data Operations, Citymapper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Data Operations role. Highlight your leadership experience and any relevant projects that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cities, public transport, and data. Share specific examples of how you've made an impact in previous roles and how you can bring that to Citymapper.
Showcase Your Technical Fluency: Since this role requires a good understanding of engineering and data teams, make sure to mention any technical skills or experiences you have. This will help us see how you can bridge the gap between technical and business contexts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Citymapper team!
How to prepare for a job interview at Wavenet
✨Know Your Data Inside Out
As a candidate for the Director of Data Operations, it's crucial to have a deep understanding of data management and operations. Brush up on your knowledge of data systems, analytics, and how they impact business decisions. Be ready to discuss specific examples of how you've improved data processes in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to share your approach to mentoring and guiding teams. Think of instances where you’ve successfully resolved conflicts or unblocked teams. Highlight your ability to inspire and align diverse groups towards common goals.
✨Demonstrate Operational Excellence
Citymapper values operational excellence, so come equipped with examples of how you've optimised workflows and prioritised tasks for maximum impact. Discuss any frameworks or methodologies you've implemented that led to significant improvements in efficiency or scalability.
✨Communicate with Clarity and Confidence
Exceptional communication is key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Be ready to explain how you bridge the gap between technical teams and business stakeholders, ensuring everyone is on the same page.
