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- Tasks: Help customers smoothly transition out of services while managing cancellations and fees.
- Company: A leading managed service provider focused on customer satisfaction.
- Benefits: Enjoy annual leave, health coverage, and a supportive team environment.
- Why this job: Make a difference by ensuring customers feel valued even when they leave.
- Qualifications: Strong customer service skills and excellent communication abilities required.
- Other info: Join a collaborative team that values your positive attitude and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading managed service provider is seeking an Offboarding Advisor to facilitate the cancelation process for customers. Your role will include managing service terminations and calculating any early fees, alongside collaboration with suppliers.
Candidates should have a strong customer service background, excellent communication abilities, and a positive demeanor. This position emphasizes in-person teamwork and offers benefits, including annual leave and health coverage, as part of our mission to retain valued customers.
Customer Retention & Offboarding Specialist employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention & Offboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for roles like Customer Retention & Offboarding Specialist. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and think of examples where you've successfully handled difficult situations. Remember, they want to see that positive demeanour in action, so practice makes perfect!
✨Tip Number 3
Show off your teamwork skills! Since this role emphasises in-person collaboration, be ready to discuss how you've worked effectively with others in the past. Highlighting your ability to work well in a team will definitely give you an edge.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our mission to retain valued customers. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Customer Retention & Offboarding Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and kept customers happy, so share specific examples that showcase your skills!
Communicate Clearly: Since this role is all about communication, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a positive tone that reflects your personality!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to fit the Customer Retention & Offboarding Specialist role. Mention how your experiences align with our mission to retain valued customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wavenet
✨Know the Offboarding Process
Familiarise yourself with the typical offboarding processes and customer cancellation procedures. Understanding how to manage service terminations and calculate early fees will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled difficult customer situations. Highlight your communication abilities and how you maintained a positive demeanor, even in challenging scenarios.
✨Emphasise Teamwork
Since this role involves in-person teamwork, be ready to discuss how you collaborate with others. Share specific instances where you worked effectively within a team to achieve a common goal, especially in customer service settings.
✨Research the Company Culture
Take some time to understand the company’s mission and values, particularly their focus on customer retention. This will help you align your answers with what they’re looking for and demonstrate your genuine interest in being part of their team.
