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- Tasks: Support customers and resolve queries in a dynamic environment.
- Company: Leading customer service provider with a focus on positive experiences.
- Benefits: Hybrid work, competitive annual leave, and comprehensive wellbeing benefits.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Strong customer service background and exceptional communication skills.
- Other info: Great opportunity for career advancement in a supportive workplace.
The predicted salary is between 28800 - 48000 £ per year.
A leading customer service provider is seeking a Customer Experience Specialist responsible for supporting customers and resolving queries. Successful candidates will have a strong customer service background and exceptional communication skills. This full-time role includes hybrid working opportunities, competitive annual leave, and comprehensive wellbeing benefits, all aimed at fostering a positive work environment.
Customer Experience Specialist — Hybrid Work & Growth employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist — Hybrid Work & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, it’s not just about what you say, but how you say it. Let your personality come through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Specialist — Hybrid Work & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Customer Experience Specialist, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer queries in the past. We’re looking for candidates who can think on their feet and provide solutions, so share those stories that highlight your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Wavenet
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. This will not only help you understand their customer service philosophy but also allow you to tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Prepare for Common Customer Service Questions
Expect questions like 'How would you handle an upset customer?' or 'Can you give an example of excellent customer service?' Think about your responses in advance, focusing on specific situations that highlight your problem-solving skills and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
