At a Glance
- Tasks: Support 2nd Line Engineers and resolve technical issues in a dynamic telecom environment.
- Company: Join Wavenet, a leading telecoms and technology company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, enhanced parental pay, and private medical insurance.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a fast-growing team making a real impact in the tech industry.
- Qualifications: 3 years Helpdesk experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field. Our work stands out from the crowd, offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions. Wavenet is a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK.
As a 3rd Line Service Desk Engineer, you are the point of escalation within the Support team. You support 2nd Line Engineers and deal with technical issues escalated to you. Your role involves maintaining high standards for clients purchasing managed services, covering various IT areas like desktop, servers, visualisation, security, and more. You'll prioritise issues, communicate effectively, and ensure resolution within SLAs.
Qualifications
- Ability to manage multiple priorities and meet SLAs.
- 3 years of experience on a Helpdesk.
- Ability to work independently and prioritise tasks effectively.
- Interest in cloud technologies.
- Excellent problem-solving skills and attention to detail.
Experience Required
- Previous experience with a ticketing system.
- Strong knowledge of Windows OS 10 and 11.
- Troubleshooting connectivity issues including firewalls, vLANs, VPN, WAN & WIFI.
- Experience with Web filtering products – LGFL, Smoothwall, Sonicwall, Websense, netsweeper.
- Windows Server deployment and troubleshooting.
- Experience managing monitoring systems such as PRTG, Datto.
- Storage solutions such as Datacore, VSAN, Nexans.
- Strong technical knowledge of hardware and software troubleshooting.
- Strong understanding of Microsoft 365 (Azure, Intune).
- Strong knowledge of desktop support principles and best practices.
- Experience with firewall products (SonicWall, NetSweeper and FortiGate).
- Experience with Windows Server administration.
- Experience managing Backup Solutions (Veeam, Redstor and OBM).
- Virtualisation – VMware, HyperV.
- 3 years’ experience on a Help Desk.
- Previous knowledge or experience within the education sector or school highly beneficial.
- Previous experience with on-prem Exchange and Exchange Online.
- Network security and cyber security.
- Experience with Sophos Enterprise Console and other managed antivirus systems.
- Knowledge of mobile devices (iOS, Android) and their integration with Windows networks.
Additional Information
- 25 days holiday rising to 28 days after 3 years service.
- Enhanced Maternity and Paternity pay.
- Referral Bonus – Recommend a friend.
- Incentives (Google/TrustPilot).
- Salary sacrifice pension scheme.
- Salary sacrifice - Cycle to work scheme.
- Salary sacrifice - Electric car leasing scheme.
- Benefits Platform.
- Employee Assistance Programme.
- Death in Service benefit of 3 X basic salary.
- Private Medical Insurance after completed probation.
3rd Line Support Engineer in Cheswick employer: Wavenet
Wavenet is an exceptional employer located in Solihull, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide extensive benefits including enhanced maternity and paternity pay, a salary sacrifice pension scheme, and private medical insurance, ensuring our team members feel valued and supported. Join us to be part of a rapidly growing company that prioritises career development and fosters a culture of excellence in the telecoms and technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Cheswick
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and tech industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ticketing systems and troubleshooting. Share specific examples of how you've solved complex issues – it’ll make you stand out!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of Windows OS, cloud technologies, and network security. Practising common interview questions can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it shows you’re genuinely interested in being part of our team at Wavenet. Let’s make it happen!
We think you need these skills to ace 3rd Line Support Engineer in Cheswick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with ticketing systems, Windows OS, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you do it!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Wavenet!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS, cloud technologies, and troubleshooting methods. Be ready to discuss specific experiences where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Communication Skills
As a 3rd Line Support Engineer, you'll need to communicate effectively with both clients and your team. Prepare examples of how you've successfully communicated technical information to non-technical users or collaborated with colleagues to resolve issues.
✨Prioritisation is Key
Demonstrate your ability to manage multiple priorities by discussing how you've handled high-pressure situations in the past. Think of specific instances where you had to prioritise tasks to meet SLAs and ensure client satisfaction.
✨Familiarise Yourself with Their Culture
Wavenet values a great workplace culture, so do some research on their company values and recent growth. Be prepared to discuss how your personal values align with theirs and how you can contribute to their ongoing success.
