Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch technical support and mentor service desk engineers.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and connectivity.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and access to Wavenet Academy.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Advanced IT skills, leadership experience, and strong communication abilities required.
- Other info: Collaborative office environment with a focus on professional growth and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive!
Role Overview
As the Technical Lead for our IT Service Desk, you will be essential in guiding our team to deliver exceptional technical support. You will mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation.
Key Responsibilities
- Oversee daily operations and identify trends for continuous improvement in technical performance.
- Coach team members, enhance skills, and develop personalised growth plans to foster professional development.
- Act as the go-to person for complex technical issues, staying updated on industry trends and best practices.
- Implement best practices to ensure high-quality support and efficiency within the service desk.
- Organise training sessions to share knowledge and promote ongoing learning among team members.
- Collaborate with teams to ensure a seamless customer onboarding process, addressing any technical challenges.
- Represent the Service Desk in meetings, contributing insights for effective solutions and decision-making.
- Determine needs for on-site visits and prioritise remote support strategies to enhance service delivery.
- Manage and document changes to IT systems, ensuring compliance and smooth implementation through thorough change control processes.
Qualifications Skills and Experience
- Advanced technical skills in IT systems, networking, and support.
- Proficiency in Microsoft technologies, cloud services, and virtualization.
- Strong communication abilities to engage effectively with diverse stakeholders.
- Proven leadership experience in an IT Service Desk environment.
- A collaborative approach and a commitment to continuous learning.
Additional Information
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Technical Lead in Cheswick Green employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead in Cheswick Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Lead role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online resources to get comfortable. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times you've mentored others or led projects. We want to see how you can guide a team and improve performance, so don’t hold back on those examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining Wavenet and contributing to our mission of keeping businesses connected.
We think you need these skills to ace Technical Lead in Cheswick Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Lead. Highlight your advanced technical skills and leadership experience in IT Service Desk environments. We want to see how your background aligns with our mission at Wavenet!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and customer service. Tell us why you’re excited about the opportunity to lead our team and how you can contribute to making businesses thrive.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively engaged with diverse stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Acquisition Team!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
As a Technical Lead, you'll need to showcase your advanced technical skills. Brush up on IT systems, networking, and the specific technologies mentioned in the job description. Be ready to discuss how you've tackled complex technical issues in the past.
✨Showcase Your Leadership Skills
Wavenet is looking for someone with proven leadership experience. Prepare examples of how you've coached team members or improved team performance. Highlight your collaborative approach and how you foster professional development within your team.
✨Understand Customer Needs
Since this role involves customer onboarding, think about how you can ensure a smooth process. Be prepared to discuss strategies you've used to address technical challenges during onboarding and how you’ve contributed to exceptional customer experiences.
✨Stay Updated on Industry Trends
Wavenet values staying ahead of the technology curve. Research current trends in cybersecurity, communications, and connectivity solutions. Bring insights to the interview about how these trends could impact the service desk and improve support quality.