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- Tasks: Lead the product strategy for cutting-edge UC & CC solutions and drive innovation.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and communications.
- Benefits: Enjoy 25 days annual leave, private medical coverage, and access to Wavenet Academy for personal development.
- Why this job: Shape the future of UK business communications in a fast-paced, supportive environment.
- Qualifications: Experience in Product Management within UCaaS or CCaaS and strong commercial acumen required.
- Other info: Be part of a diverse team committed to making businesses thrive.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready.
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high‑impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross‑functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market‑leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future‑proof our portfolio. This role is ideal for someone who thrives in a fast‑paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
- Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
- Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
- Monitor market trends, competitor activity and customer insight to inform product evolution
- Ensure solutions remain competitive, scalable and commercially viable
- Lead full product lifecycle from concept to launch and optimisation
- Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross‑platform capabilities
- Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
- Drive innovation across Microsoft ecosystem partnerships and AI‑assisted CX capabilities
Commercial Ownership
- Own portfolio performance and commercial success
- Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
- Enable Sales teams through training, proposition development and competitive positioning
- Support go‑to‑market activity with Sales and Marketing
- Manage strategic vendor relationships across the UC & CC ecosystem
- Lead joint roadmap and planning sessions
- Evaluate new technologies and integration opportunities
Customer & Operational Alignment
- Gather customer feedback and insight to prioritise enhancements
- Support strategic customer engagements where required
- Ensure service documentation, SLAs and onboarding processes remain robust and up to date
- Work closely with Operations to maintain service excellence
What We’re Looking For
- Proven Product Management experience within UCaaS, CCaaS or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni‑channel CCaaS
- Experience with legacy voice systems (PBX, ISDN, PSTN)
- Commercial acumen with experience building business cases and pricing models
- Ability to translate technical solutions into compelling customer propositions
- Experience working cross‑functionally in a matrix environment
- Exposure to AI‑driven CX tools (sentiment analysis, conversational AI)
- Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
- Knowledge of Wavenet’s broader portfolio
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. Join a fast‑growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
Product Manager - Unified Communications & Contact Centre in Cheswick Green employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Unified Communications & Contact Centre in Cheswick Green
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wavenet and its products. Understand their UCaaS and CCaaS offerings inside out. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Product Manager role. Highlight your knowledge of Microsoft Teams, SIP, and your ability to translate technical jargon into customer-friendly language.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wavenet team. Let’s make your next career move a great one!
We think you need these skills to ace Product Manager - Unified Communications & Contact Centre in Cheswick Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight your experience in UCaaS, CCaaS, and any relevant technologies to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about product management and how your background makes you the perfect candidate for our team at Wavenet.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Quantify your achievements where possible to give us a clear picture of your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wavenet
✨Know Your Product Inside Out
Before the interview, dive deep into Wavenet's UCaaS and CCaaS offerings. Understand the product lifecycle, key features, and how they stand out in the market. This knowledge will help you articulate your vision for the role and demonstrate your passion for the products.
✨Showcase Your Cross-Functional Experience
Be prepared to discuss your experience working with various teams like Sales, Engineering, and Operations. Highlight specific examples where you've successfully collaborated to drive product strategy or enhance customer experience. This will show that you can thrive in a matrix environment.
✨Stay Ahead of Market Trends
Research current trends in unified communications and contact centre solutions. Be ready to discuss how these trends could impact Wavenet's offerings and suggest innovative ideas. This will demonstrate your proactive approach and strategic thinking.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around Microsoft Teams Phone, SIP, and AI-driven CX tools. Be ready to explain complex concepts in simple terms, as this is crucial for translating technical capabilities into customer value.