At a Glance
- Tasks: Provide top-notch support for technical issues and help 2nd Line Engineers resolve challenges.
- Company: Join Wavenet, a leading telecoms and technology company with a vibrant culture.
- Benefits: Enjoy 25 days holiday, enhanced parental pay, and private medical insurance.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a fast-growing team making a real impact in the tech industry.
- Qualifications: 3 years Helpdesk experience and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field. Our work stands out from the crowd, offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions. Wavenet is a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK.
As a 3rd Line Service Desk Engineer, you are the point of escalation within the Support team. You support 2nd Line Engineers and deal with technical issues escalated to you. Your role involves maintaining high standards for clients purchasing managed services, covering various IT areas like desktop, servers, visualisation, security, and more. You'll prioritise issues, communicate effectively, and ensure resolution within SLAs.
Qualifications
- Ability to manage multiple priorities and meet SLAs.
- 3 years of experience on a Helpdesk.
- Ability to work independently and prioritise tasks effectively.
- Interest in cloud technologies.
- Excellent problem-solving skills and attention to detail.
Experience Required
- Previous experience with a ticketing system.
- Strong knowledge of Windows OS 10 and 11.
- Troubleshooting connectivity issues including firewalls, vLANs, VPN, WAN & WIFI.
- Experience with Web filtering products – LGFL, Smoothwall, Sonicwall, Websense, netsweeper.
- Windows Server deployment and troubleshooting.
- Experience managing monitoring systems such as PRTG, Datto.
- Storage solutions such as Datacore, VSAN, Nexans.
- Strong technical knowledge of hardware and software troubleshooting.
- Strong understanding of Microsoft 365 (Azure, Intune).
- Strong knowledge of desktop support principles and best practices.
- Experience with firewall products (SonicWall, NetSweeper and FortiGate).
- Experience with Windows Server administration.
- Experience managing Backup Solutions (Veeam, Redstor and OBM).
- Virtualisation – VMware, HyperV.
- 3 Years’ experience on a Help Desk.
- Previous knowledge or experience within the education sector or school highly beneficial.
- Previous experience with on-prem Exchange and Exchange Online.
- Network security and cyber security.
- Experience with Sophos Enterprise Console and other managed antivirus systems.
- Knowledge of mobile devices (iOS, Android) and their integration with Windows networks.
Additional Information
- 25 days holiday rising to 28 days after 3 years service.
- Enhanced Maternity and Paternity pay.
- Referral Bonus – Recommend a friend.
- Incentives (Google/TrustPilot).
- Salary sacrifice pension scheme.
- Salary sacrifice - Cycle to work scheme.
- Salary sacrifice - Electric car leasing scheme.
- Benefits Platform.
- Employee Assistance Programme.
- Death in Service benefit of 3 X basic salary.
- Private Medical Insurance after completed probation.
3rd Line Support Engineer in Cheswick Green employer: Wavenet
As a Network Engineer at our forward-thinking technology provider, you'll thrive in a dynamic work culture that prioritises innovation and excellence. With a hybrid working model, generous annual leave, and a comprehensive wellbeing programme, we are dedicated to supporting your professional growth and ensuring a healthy work-life balance. Join us in a role where your passion for technology will directly contribute to our mission of keeping customers connected and secure.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Cheswick Green
✨Tip Number 1
Network like a pro! Reach out to current employees at Wavenet on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the 3rd Line Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows OS, troubleshooting, and cloud technologies. We want to see that you're not just a resume, but a real problem-solver!
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you've tackled complex issues in the past. This will demonstrate your commitment to high standards and client satisfaction, which is key for us at Wavenet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Wavenet.
We think you need these skills to ace 3rd Line Support Engineer in Cheswick Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with ticketing systems, troubleshooting, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Wavenet and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share specific examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you do it!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Wavenet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS, cloud technologies, and troubleshooting methods. Wavenet is looking for someone who can handle complex issues, so be ready to discuss your experience with firewalls, VPNs, and server management.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging technical problems in the past. Wavenet values excellent problem-solving skills, so think of scenarios where you prioritised tasks effectively and met SLAs under pressure.
✨Communicate Clearly and Confidently
Since you'll be the point of escalation, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to relay information to 2nd Line Engineers or clients who might not have a technical background.
✨Understand the Company Culture
Familiarise yourself with Wavenet's mission and values. They pride themselves on being a great place to work, so showing that you align with their culture and are excited about contributing to their growth will definitely set you apart.
