At a Glance
- Tasks: Support billing operations, resolve queries, and ensure accurate invoicing.
- Company: Join Wavenet, a leading telecoms and technology provider in the UK.
- Benefits: Enjoy 25 days of leave, private medical coverage, and personal development opportunities.
- Other info: Collaborative office environment with excellent career growth potential.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Previous admin or finance support experience, strong attention to detail, and teamwork skills.
The predicted salary is between 30000 - 40000 € per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.
This is a fantastic opportunity for a highly organised and detail-focused individual to join our Billing team. As a Billing Operations Coordinator, you will play a key role in supporting billing operations, ensuring accuracy, resolving queries, and helping to deliver a seamless customer experience. You’ll work closely with the Billing Manager and wider business, contributing to efficient processes and continuous improvement.
What You’ll Be Doing:
- Supporting the day-to-day billing operations alongside the Head of MRR Billing & Contracts
- Preparing, generating and distributing accurate customer invoices
- Maintaining and updating billing records and account information
- Investigating and resolving billing queries and discrepancies
- Performing daily traffic checks to identify unusual usage patterns
- Collaborating with internal teams (Sales, Customer Service, Delivery) to ensure billing accuracy
- Assisting with billing reports, analysis and reconciliation activities
- Monitoring billing cycles and helping ensure key deadlines are met
- Identifying recurring issues and driving process improvements
Qualifications:
- Previous experience in an administrative or finance support role (billing experience desirable)
- Strong attention to detail and commitment to accuracy
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (especially Excel and Outlook)
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, solutions-focused mindset with a willingness to learn
Personal Attributes:
- Proactive, self-motivated, and reliable
- A collaborative team player
- Highly organised with strong time management skills
Additional Information:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program.
- Wavenet Academy: Our new user-friendly Learning Management System (LMS) designed to enhance learning, training, and personal development initiatives.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Billing Operations Coordinator in Canterbury employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and growth, offering a collaborative work environment in Solihull. With benefits like 25 days of annual leave, private medical coverage, and access to the Wavenet Academy for continuous learning, employees are supported in their professional journey. Join a passionate team dedicated to delivering outstanding service and making a meaningful impact in the telecommunications industry.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Operations Coordinator in Canterbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Wavenet on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Billing Operations Coordinator role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching Wavenet’s services and values. Understand their commitment to customer experience and think of examples from your past that showcase your attention to detail and problem-solving skills. We want to see how you align with their mission!
✨Tip Number 3
Practice common interview questions related to billing operations and customer service. Think about how you would handle specific scenarios, like resolving billing discrepancies. This will help you feel more confident and ready to impress during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wavenet team. Let’s get you that dream job!
We think you need these skills to ace Billing Operations Coordinator in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles that involved billing or finance support, as this will show us you’re a great fit for the Billing Operations Coordinator position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about the role and how your background aligns with our needs. Be sure to mention your attention to detail and problem-solving skills, as these are key for success in this position.
Showcase Your Communication Skills:Since this role involves collaborating with various teams, it’s important to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively resolved queries or worked with others to achieve a common goal.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Wavenet
✨Know Your Numbers
As a Billing Operations Coordinator, you'll be dealing with invoices and financial records. Brush up on your numerical skills and be ready to discuss how you've handled billing processes in the past. Familiarise yourself with common billing software or tools that might be used at Wavenet.
✨Showcase Your Attention to Detail
Wavenet values accuracy, so prepare examples that highlight your attention to detail. Think of times when you caught errors or improved processes. Being able to demonstrate this skill will show you're a perfect fit for the role.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining complex billing concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask clarifying questions if needed.
✨Emphasise Problem-Solving Skills
Since you'll be resolving billing queries and discrepancies, come prepared with examples of how you've tackled similar challenges before. Highlight your proactive approach and willingness to learn from each situation to improve processes.
