Business Support Executive

Purpose of the role: To work alongside the field-based Account Managers/Directors and the associated diverse range of customers, to provide an exceptional customer experience. Actively promote Hardware sales to the Account Managers and customers in order to achieve the product gross margin target. Provide Sales administrative support in relation to creating quotes across the majority of DCS solutions.

What you will be doing:

• General sales administration including but not limited to creating quotations, completing order processing tools, Salesforce & CRM maintenance.
• Outbound calling to existing customers to generate MRR & One-off sales based on current campaigns, promotions & offers.
• Offering solutions and alternatives as appropriate or handing off to Sales Specialists as required.
• Upsell of additional one-off Product sales.
• Be the end-to-end owner for small value OP’s which fall outside of the Account Owner sales targets.
• Daily contact with regular accounts to build key customer relationships.
• Provide customers with the latest market information and road maps.
• Provide an out of office service to nominated Account Management.
• Be primary point of contact for deal registration requests.
• Pro-actively manage their allocated opportunities and tasks to ensure the business expectations are met.
• Take an active role in vendor training and assist DCS in the maintenance of accreditations.
• Expedite orders to completion.
• Customer specific reporting pricing (known internally as Pricing Books) & stock management (non-project related).
• Demonstrate awareness of opportunities when talking to the client base and ensure that these are routed appropriately to maximize penetration into the account.
• Take an active role in the resolution of invoice queries.
• Own the product return process.
• Schedule meetings at the request of either the customer or the Account Manager/Director.

What success looks like in this role:

• Establish and maintain positive relationships with existing customers, using email, outbound calling, presentations and social media as appropriate.
• Identifying opportunities within account base across Daisy's product portfolio and route them accordingly.
• Advise and consult with customers to define and achieve value add for them that support their business outcomes.
• Performance will be measured against pre-defined targets & KPI’s for their allocated opportunities & resource requests.

What you need to have done already:

• Proven competent experience within the DCS portfolio of services.
• Be able to demonstrate they can deliver against key targets and objectives.
• Require a strong understanding of the marketplace and the requirements of Daisy’s customers.
• Experience in managing, negotiating, and closing IT/Communication contracts.
• A strong understanding of the IT & Telecommunications marketplace, including key vendors who deliver service on behalf of Daisy.

Additional Information:

• Target driven, meet KPI’s and be capable of delivering a first-class service to Daisy’s customers.
• Demonstrate the necessary communication and interpersonal skills to work with Account Managers/Directors and interact within Daisy at all management levels.
• Develop key relationships across the customer account base and actively seek to understand their business requirements both short and long term.
• The candidate must be highly organised and capable of prioritising workload based on the priorities as outlined by the department management team and in line with customer demands as and when they arise.
• Good time management skills, dedication, drive, and ambition with an ability to work comfortably in a dynamic environment.
• The candidate will need to apply themselves to a diverse range of tasks, including understanding the many systems and processes within the DCS.
• Proficient on all Daisy tools (at a level suitable to accomplish role).
• Be able to deliver consistent forecast updates against set targets and objectives.
• Understanding of key vendors.
• Excellent Customer Service skills - maintaining professionalism both verbally and written.
• Self-Motivated, confident, and mature approach.
• Strong attention to detail.
• Good computing skills within the Microsoft Suite, Salesforce and inhouse CRM systems.
• Strong interest in ICT and Solutions.
• Be curious - engage in the process and be willing to make suggestions to improve both staff and customer experience.