Wavenet is seeking an experienced IT Support Engineer to deliver advanced remote and on-site technical support across Microsoft 365, Azure, Windows and macOS. You will act as the primary escalation point for Tier 1 engineers and drive incidents to resolution.
The role covers security, identity management, Intune, Autopilot, network troubleshooting, and collaboration with Tier 3 engineers. A strong customer-service mindset and documentation skills are essential.
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MSP IT Engineer: Cloud & Endpoint Specialist in Birmingham employer: Wavenet
Wavenet is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Solihull. With generous annual leave, comprehensive health benefits, and the innovative Wavenet Academy for continuous learning, we empower our IT Support Engineers to thrive in a collaborative environment while ensuring they have the tools and support needed to excel in their roles. Join us to be part of a forward-thinking team dedicated to making businesses brilliant.
