At a Glance
- Tasks: Resolve billing queries and ensure accuracy in processes while delivering top-notch customer service.
- Company: Join Wavenet, a leading telecoms and tech company with a vibrant culture.
- Benefits: Enjoy 25 days of leave, private medical coverage, and access to Wavenet Academy for personal growth.
- Other info: Collaborative office-based role with a focus on teamwork and support.
- Why this job: Kickstart your career in a fast-paced environment with opportunities for learning and development.
- Qualifications: Prior admin experience, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers’ businesses no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready.
Join Our Team as a Billing Support Associate! Wavenet is a leading telecoms and technology company based in Solihull, renowned for providing exceptional 24/7 support and a wide range of innovative solutions in voice, data, cloud, security, and mobile services. With around 2,000 dedicated colleagues, we are a trusted partner for businesses across the UK.
Role Purpose
As a Billing Support Associate, you will deliver outstanding customer service by promptly resolving billing issues and maintaining accuracy in our processes. This role is perfect for someone looking to launch their career in a vibrant, fast‑paced environment.
Key Responsibilities
- Customer Service Excellence: Resolve billing queries quickly and professionally, ensuring a positive customer experience.
- Effective Communication: Engage confidently with internal teams and customers via phone and email.
- Problem Resolution: Investigate billing issues and implement timely, accurate solutions.
- Continuous Improvement: Identify patterns in queries and recommend process enhancements.
- Queue Management: Prioritise billing tasks to meet SLAs effectively.
- Ticket Handling: Manage over 1,500 tickets monthly within our order ticketing system.
- Billing Operations: Process new billing entries, apply charges, and create credits.
- Administrative Support: Assist with various administrative tasks related to billing operations.
Skills & Competencies
- Strong analytical and problem‑solving abilities.
- Excellent verbal and written communication skills.
- Ability to prioritise and manage high volumes efficiently.
- Attention to detail and accuracy in billing processes.
- Proactive approach to process improvement.
Qualifications
- Prior administrative experience, ideally in a telecoms environment.
- Excellent interpersonal skills with effective communication at all levels.
- A collaborative spirit and the ability to work with diverse teams.
- Proficiency in Microsoft Office Suite.
- Strong organizational and time‑management skills.
- A customer‑focused mindset and a "can‑do" attitude.
- Eagerness to learn and develop in a supportive environment.
Additional Information
- Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Billing Support Associate employer: Wavenet
Wavenet is an exceptional employer located in Solihull, offering a vibrant work culture that prioritises teamwork and employee wellbeing. With a strong focus on professional development through initiatives like the Wavenet Academy, employees are encouraged to grow their skills in a supportive environment. Enjoy generous benefits including 25 days of annual leave, private medical coverage, and a commitment to diversity and inclusion, making Wavenet a fantastic place to launch your career as a Billing Support Associate.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Support Associate
✨Tip Number 1
Get to know Wavenet! Research the company’s values and services so you can show off your knowledge during interviews. This will help us see how you fit into our culture and how you can contribute to our mission.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and internal teams, being clear and confident is key. Try role-playing common billing scenarios with a friend to get comfortable.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Wavenet.
We think you need these skills to ace Billing Support Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've resolved issues and provided a great experience for customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Billing Support Associate role.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Show us how your background aligns with what we’re looking for at Wavenet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our Talent Acquisition Team!
How to prepare for a job interview at Wavenet
✨Know Your Stuff
Before the interview, make sure you understand Wavenet's services and values. Familiarise yourself with their approach to customer service and how they handle billing issues. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Communication Skills
As a Billing Support Associate, effective communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Practice articulating your thoughts clearly, as you'll need to engage confidently with both customers and internal teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled billing or administrative challenges. Be ready to discuss your analytical skills and how you approach problem resolution. Wavenet values proactive individuals who can identify patterns and suggest improvements.
✨Emphasise Teamwork and Collaboration
Wavenet thrives on a collaborative spirit, so be prepared to talk about your experiences working in teams. Highlight how you contribute to a positive team environment and how you can support your colleagues in achieving common goals.
