At a Glance
- Tasks: Manage and grow a portfolio of SME customers while building strong relationships.
- Company: Wavenet, a leading UK provider of tech solutions for SMEs.
- Benefits: Structured coaching, clear expectations, and career development opportunities.
- Other info: Office-based role in Manchester with a focus on growth and retention.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Proactive attitude and willingness to learn; no degree required.
The predicted salary is between 30000 - 40000 £ per year.
Wavenet is a leading UK provider of communications, connectivity, and cyber security solutions. We help SMEs operate more efficiently with simple, scalable technology that delivers real business impact. We’re continuing to invest in our SME growth engine, building a high-performance account management team focused on retention, expansion, and long‑term customer value.
We’re hiring a Desk‑Based Account Manager (SME) to join our team in Manchester (Old Trafford). This is an office‑based, commercially focused role where you’ll take ownership of a portfolio of SME customers (10–50 employees), driving both account growth and retention.
Key responsibilities:- Proactively manage and develop your account base
- Consistently reach out to active customers, building strong relationships and ensuring all accounts are engaged and progressed each quarter
- Identify, build, and convert revenue opportunities across your accounts
- Maintain a strong pipeline and deliver against monthly targets
- Work cross‑functionally to deliver the right outcomes for your customers
This is a hands‑on, outbound‑led account management role — success comes from activity, ownership, and consistency.
What We’re Looking For:- Based in or able to commute to Manchester (Old Trafford)
- Fluent in English (written and verbal)
- Early‑stage Account Manager or SDR looking to step into a full account ownership role
- Coachable, proactive, and comfortable speaking with customers daily
- Strong work ethic and willingness to learn quickly
- Exposure to tech, SaaS, telecoms, or sales is beneficial but not essential
- No degree or extensive experience required — attitude, consistency, and drive matter more.
You’ll receive structured coaching, clear expectations, and the opportunity to build real commercial and sales capability in a fast‑paced environment.
Account Manager SME employer: Wavenet
Wavenet is an exceptional employer, offering a dynamic work environment in Manchester (Old Trafford) where you can thrive as a Desk-Based Account Manager. With a strong focus on employee growth, we provide structured coaching and clear expectations, empowering you to develop your commercial and sales skills while working with a diverse portfolio of SME customers. Join us to be part of a high-performance team that values proactive engagement and fosters long-term customer relationships, all within a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager SME
✨Tip Number 1
Get to know the company inside out! Research Wavenet's services and values so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and role-specific scenarios. Think about how your past experiences can translate into success in this Account Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Account Manager SME
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Account Manager role. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we do at Wavenet!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wavenet
✨Know Your Accounts
Before the interview, take some time to research Wavenet and their SME customers. Understand their services and how they impact businesses. This will help you demonstrate your proactive approach and show that you're genuinely interested in managing accounts effectively.
✨Showcase Your Communication Skills
As an Account Manager, you'll be speaking with customers daily. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as approachable and knowledgeable.
✨Highlight Your Drive and Attitude
Wavenet values attitude over experience, so be ready to share examples of your work ethic and willingness to learn. Think of times when you've taken initiative or gone above and beyond in previous roles, even if they weren't in account management.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if Wavenet is the right fit for you.
