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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for schools across the UK.
- Company: Join Wavenet, a tech company dedicated to enhancing communication and connectivity.
- Benefits: Enjoy a full-time role with flexible working hours and opportunities for travel.
- Why this job: Gain hands-on experience in cutting-edge technologies while making a difference in education.
- Qualifications: Ideal for those with a background in IT support and strong communication skills.
- Other info: Work in a dynamic team environment with a focus on customer service.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Location: Sevenoaks, England, United Kingdom
We are looking for a 2nd Line Support Engineer to join Wavenet in Sevenoaks, England, United Kingdom. The successful candidate will be part of the Service Desk and will be the first point of contact for our customers, handling service desk cases and escalating when necessary.
There will be hands-on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services.
The Service Desk operates two working patterns: Monday to Friday 0800-1630 and 0930-1800. Some travel around London to support our customers may be required.
Responsibilities
- Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
- Remote network troubleshooting
- Supporting a range of technologies
- Custom products designed and developed in house
- VoIP and WiFi solutions
- Cisco firewalls
- Backup and recovery solutions
- Microsoft 365 and Google Workspace environments
Qualifications
- Background in providing IT support.
- Excellent communication skills (both written & verbal)
- General IT knowledge and understanding
- Good problem-solving skills
- Capable of working independently
- Team player
- Good customer service skills
- Flexible attitude and strong work ethic
- Understanding of networking and protocols
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Technology, Information and Internet
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2nd Line Support Engineer employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco firewalls and Microsoft 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your troubleshooting process can impress the hiring team and show that you're ready for the challenges of the role.
✨Tip Number 3
Since this role involves communication with customers, consider preparing examples of how you've successfully handled customer service situations in the past. This will highlight your excellent communication skills and customer-focused approach.
✨Tip Number 4
Be ready to discuss your flexibility and work ethic, especially since the role requires some travel around London. Sharing experiences where you've adapted to changing circumstances can demonstrate your suitability for the position.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided helpdesk support or worked with networking and security. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities listed. Mention specific technologies you have experience with, such as VoIP, Cisco firewalls, or Microsoft 365.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or team members in the past.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills. Discuss situations where you've successfully resolved technical issues or improved processes, as this will show your capability to handle the challenges of a 2nd Line Support Engineer.
How to prepare for a job interview at Wavenet
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of networking, online security, and the specific technologies mentioned in the job description. Be prepared to discuss your experience with VoIP, WiFi solutions, and any relevant tools like Cisco firewalls.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios or real-life examples where you successfully resolved technical issues. This will highlight your ability to think critically and act effectively under pressure.
✨Emphasise Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate clearly with customers and team members. Practice articulating your thoughts and consider how you can explain complex technical concepts in simple terms.
✨Prepare for Customer Service Questions
Expect questions about your approach to customer service. Think of examples where you've gone above and beyond to assist a customer, as this role requires a strong focus on providing excellent support.
