At a Glance
- Tasks: Provide technical support and resolve issues for our customers in a fast-paced environment.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and communications.
- Benefits: Enjoy competitive salary, private medical coverage, and extensive health and wellbeing programs.
- Other info: Be part of a diverse team that values collaboration and continuous learning.
- Why this job: Gain hands-on experience with cutting-edge technology while supporting UK schools.
- Qualifications: Experience in IT support and a proactive mindset are key to success.
The predicted salary is between 25000 - 32000 £ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. Wavenet focuses not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.
Role Purpose
We’re looking for a Technical Support Engineer to join our friendly and fast‑paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands‑on technical experience, and play a key part in ensuring our customers get the very best from our technology. You’ll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability.
What You’ll Be Doing
As part of the Service Desk team, you’ll be the first point of contact for our customers, providing technical support, resolving issues, and escalating cases where needed. You’ll gain exposure across a broad range of technologies and services, including:
- Supporting a technical helpdesk serving approximately 3,000 UK schools
- Supporting a wide range of technologies, including:
- Custom products designed and developed in‑house
- VoIP and WiFi solutions
- Backup and recovery solutions
- Microsoft 365 and Google Workspace environments
- Gaining hands‑on experience in:
- Online security
- Networking and protocols
- Servers and firewall configuration
- Data handling and communications
Qualifications
We welcome applicants from a wide range of backgrounds. You don’t need to meet every requirement to apply — if this role excites you, we’d love to hear from you.
- Experience providing IT or technical support
- A general understanding of IT systems, networking, and protocols
- Strong problem‑solving skills and a proactive mindset
- The ability to work independently while also being a team player
- Excellent communication skills, both written and verbal
- A customer‑focused approach
- A flexible attitude and strong work ethic
Additional Information
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you’re passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Full‑Time Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. Join a fast‑growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
1st Line Support Engineer employer: Wavenet
Wavenet is an exceptional employer that prioritises employee growth and wellbeing, offering a collaborative work culture where team members are valued and empowered. With a competitive benefits package including private medical coverage, extensive health and wellbeing programs, and the opportunity for continuous learning through the Wavenet Academy, employees can thrive in their roles while contributing to a meaningful mission in the cybersecurity and communications sector. Join us in a supportive environment that not only fosters technical expertise but also rewards commitment with increasing annual leave and a focus on personal development.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Wavenet's services and values so you can speak confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of IT systems, networking, and protocols. Being able to demonstrate your problem-solving abilities in real-time will set you apart during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, being clear and concise is key. Remember, you'll be the first point of contact for customers, so make a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Wavenet team. Don’t miss out on this opportunity!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the role and the tech we work with. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your experience in IT support and any specific technologies mentioned, like VoIP or Microsoft 365. This shows us you’ve done your homework and are a great fit for the role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate well-structured applications that make it easy for us to see your skills and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wavenet and what we stand for!
How to prepare for a job interview at Wavenet
✨Know Your Tech Basics
Brush up on your understanding of IT systems, networking, and protocols. Wavenet is looking for someone who can provide technical support, so being familiar with VoIP, WiFi solutions, and Microsoft 365 will give you a solid edge.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled technical issues in the past. Highlight your proactive mindset and how you approached challenges—this will resonate well with their customer-focused approach.
✨Emphasise Teamwork and Communication
Wavenet values collaboration, so be ready to share experiences that showcase your ability to work as part of a team. Also, practice articulating your thoughts clearly, as excellent communication skills are key for this role.
✨Demonstrate Your Curiosity
Express your eagerness to learn and grow within the role. Wavenet appreciates candidates who are curious and willing to expand their technical capabilities, so ask insightful questions about their products and services during the interview.
