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For Companies At a Glance
- Tasks: Provide first-line support to customers, troubleshooting tech issues and escalating when needed.
- Company: Wavenet is a vibrant tech company focused on innovative solutions for UK schools.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for career growth.
- Why this job: Join a fast-paced environment where you can develop your IT skills and make a real impact.
- Qualifications: No prior experience required; just bring your passion for tech and great communication skills.
- Other info: Travel around London may be necessary to support our diverse customer base.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers\’ businesses. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready.
Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Role
Role Purpose
We’re looking for a Technical Support Engineer to join our friendly and fast-paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands-on technical experience, and play a key part in ensuring our customers get the very best from our technology. You’ll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability.
What You’ll Be Doing
- As part of the Service Desk team, you’ll be the first point of contact for our customers, providing technical support, resolving issues, and escalating cases where needed. You’ll gain exposure across a broad range of technologies and services, including:
- Supporting a technical helpdesk serving approximately 3,000 UK schools
- Remote network troubleshooting
- Supporting a wide range of technologies, including:
- Custom products designed and developed in-house
- VoIP and WiFi solutions
- Cisco firewalls
- Backup and recovery solutions
- Microsoft 365 and Google Workspace environments
- Gaining hands-on experience in:
- Online security
- Networking and protocols
- Servers and firewall configuration
- Data handling and communications
- Cloud services
- There will also be an element of travel around London, supporting customers on-site when required.
Qualifications
What We’re Looking For
We welcome applicants from a wide range of backgrounds. You don’t need to meet every requirement to apply — if this role excites you, we’d love to hear from you.
You may have:
- Experience providing IT or technical support
- A general understanding of IT systems, networking, and protocols
- Strong problem-solving skills and a proactive mindset
- The ability to work independently while also being a team player
- Excellent communication skills, both written and verbal
- A customer-focused approach
- A flexible attitude and strong work ethic
Additional Information
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you\’re passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!
At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
- Full-Time Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, facilitated by our Wellbeing Team.
- Wavenet Academy: The launch of Wavenet Academy, our new LMS to enhance learning, training, and personal development across the organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at Natilla.Turner@wavenet.co.uk for more information.
Join a fast-growing tech company with a clear mission, where you\’ll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
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1st Line Support Engineer employer: Wavenet
Contact Detail:
Wavenet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as VoIP, Cisco firewalls, and Microsoft 365. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. This could involve troubleshooting network issues or configuring firewalls, which are key aspects of the role. Being able to showcase your practical knowledge during the interview can set you apart.
✨Tip Number 3
Since communication is crucial in this role, consider preparing for potential customer interaction scenarios. Practising how to explain technical issues in simple terms can help you shine during the interview process.
✨Tip Number 4
Network with current or former employees of Wavenet through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided helpdesk support or worked with networking and security. Use keywords from the job description to align your skills with what Wavenet is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and customer service abilities, as these are crucial for the 1st Line Support Engineer position.
Showcase Technical Skills: Include any technical certifications or training you have related to Microsoft 365, Google Workspace, or networking. If you have experience with VoIP solutions or Cisco firewalls, make sure to highlight this as it directly relates to the responsibilities of the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a support engineer.
How to prepare for a job interview at Wavenet
✨Showcase Your IT Knowledge
Make sure to brush up on your general IT knowledge and understanding. Be prepared to discuss various technologies, especially those mentioned in the job description like VoIP, WiFi solutions, and Microsoft 365.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Employers love to see candidates who can think on their feet and come up with effective solutions under pressure.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews to refine your verbal and written communication.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experiences working in a team and how you adapt to changing situations. Highlighting your ability to collaborate and maintain a flexible attitude will resonate well with the interviewers.
