At a Glance
- Tasks: Lead the product strategy for cutting-edge communication solutions and drive innovation.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and communications.
- Benefits: Enjoy competitive salary, extensive health benefits, and generous annual leave.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Shape the future of business communications while working in a dynamic, supportive environment.
- Qualifications: Experience in product management within UCaaS or CCaaS and strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high‑impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross‑functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market‑leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future‑proof our portfolio. This role is ideal for someone who thrives in a fast‑paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
- Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
- Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
- Monitor market trends, competitor activity and customer insight to inform product evolution
- Ensure solutions remain competitive, scalable and commercially viable
- Lead full product lifecycle from concept to launch and optimisation
- Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross‑platform capabilities
- Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
- Drive innovation across Microsoft ecosystem partnerships and AI‑assisted CX capabilities
Commercial Ownership
- Own portfolio performance and commercial success
- Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
- Enable Sales teams through training, proposition development and competitive positioning
- Support go‑to‑market activity with Sales and Marketing
- Manage strategic vendor relationships across the UC & CC ecosystem
- Lead joint roadmap and planning sessions
- Evaluate new technologies and integration opportunities
Customer & Operational Alignment
- Gather customer feedback and insight to prioritise enhancements
- Support strategic customer engagements where required
- Ensure service documentation, SLAs and onboarding processes remain robust and up to date
- Work closely with Operations to maintain service excellence
What We’re Looking For
- Proven Product Management experience within UCaaS, CCaaS or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni‑channel CCaaS
- Experience with legacy voice systems (PBX, ISDN, PSTN)
- Commercial acumen with experience building business cases and pricing models
- Ability to translate technical solutions into compelling customer propositions
- Experience working cross‑functionally in a matrix environment
- Exposure to AI‑driven CX tools (sentiment analysis, conversational AI)
- Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
- Knowledge of Wavenet’s broader portfolio
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information. Join a fast‑growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
Product Manager - Unified Communications & Contact Centre in Solihull employer: Wavenet Ltd
Wavenet is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive benefits package including generous annual leave, private medical coverage, and access to the Wavenet Academy for continuous learning. Our inclusive work culture fosters collaboration and innovation, making it an ideal environment for those passionate about technology and looking to make a meaningful impact in the evolving landscape of communications. Join us in our mission to shape the future of UK business communications while enjoying a supportive team atmosphere and real opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Unified Communications & Contact Centre in Solihull
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more people you know, the better your chances of landing that Product Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with UCaaS, CCaaS, and other relevant technologies. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've driven product strategy and innovation in past roles—this is key for a Product Manager position.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining Wavenet. Tailor your application to reflect our values and the specific requirements of the role, and you'll be one step closer to joining our team.
We think you need these skills to ace Product Manager - Unified Communications & Contact Centre in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight your experience in UCaaS, CCaaS, and any relevant technologies like Microsoft Teams or SIP. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about product management and how your background makes you a perfect fit for Wavenet. Be sure to mention specific projects or achievements that demonstrate your capabilities.
Showcase Your Commercial Acumen:Since this role involves driving strategy and commercial success, make sure to include examples of how you've developed pricing models or built business cases in the past. We love seeing candidates who understand the business side of product management!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Wavenet Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Wavenet's UCaaS and CCaaS offerings. Familiarise yourself with the key features, benefits, and how they compare to competitors. This will help you articulate your vision for the product and demonstrate your expertise.
✨Showcase Your Cross-Functional Experience
Highlight your experience working with different teams like Sales, Engineering, and Operations. Be ready to discuss specific examples of how you've collaborated in a matrix environment to drive product success. This will show that you can navigate the complexities of the role.
✨Prepare for Market Trends Discussion
Stay updated on the latest trends in unified communications and contact centre solutions. Be prepared to discuss how these trends could impact Wavenet's product strategy. This shows that you're not just focused on the present but also thinking about the future.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with pricing models and business cases. Prepare to discuss how you would approach developing competitive pricing strategies for Wavenet’s portfolio. This will highlight your understanding of the commercial aspects of product management.
