School Network Manager in Sevenoaks

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success.

The role will involve managing, developing, and supporting client infrastructures. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to technologies such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security, and bespoke managed solutions.

The Network Manager will have a background working within a busy IT team; experience in designing and implementing technical solutions, supporting servers and desktop operating systems. The Network Manager must have strong experience in technical troubleshooting and problem solving. In addition, as part of this role, the individual will be expected to deal with any system issues as and when they occur.

Key Responsibilities

• Supporting the Client: You will be the onsite presence working on issues raised by clients, understanding the different business needs of the clients, and recording all key information to support them. You will be the primary presence in delivering the clients’ long‑term strategy and development plan; required to work closely with the Trust Senior Management Team to help devise a roadmap for both now and the future.
• Achieving SLA targets: Managing your time to prioritise urgent issues whilst ensuring all requests meet the contracted SLA.
• Client Satisfaction: Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution of the item raised.
• Documentation: Working within the team to ensure all client documentation is updated and correctly recorded in the relevant system, aiding effective closure times.
• Supporting the onsite team: You will manage, develop, mentor, and support the onsite technicians to ensure they are delivering the quality of service expected by the client.
• Liaising with 3rd party suppliers: When necessary, request support from external suppliers regarding hardware, software, or connectivity support.
• Managing Personnel: Manages personnel and develops all (your site) based staff providing training and support as needed.

Qualifications Skills / Interests Required

• A strong desire and focus on continued improvements and personal development.
• Technically excellent and extremely competent.
• High standard of report writing/presentation skills.
• A desire to be part of an overall team and achieve team goals.
• Very strong communicator.
• Excellent problem‑solving skills.
• Proven ability to work under pressure and with other team members.
• Strong time management and self‑motivation skills; ability to effectively manage resources and others’ time.
• Keeping up to date with current industry trends and emerging technologies and best practices.
• Previous experience with a ticketing system.

Experience Required

• Essential – Microsoft Windows Server From 2003 – 2019.
• Essential – Excellent understanding of Group Policy, Active Directory, DFS, DNS, Web Services (IIS), DHCP, Terminal Services, Windows Remote Desktop Services, and other educational Technologies and Services.
• Essential – Excellent knowledge of all preferred solutions for schools; Server hardware/software, 3rd party software products, security products and custom services for all our client base.
• Essential – Excellent understanding and 5+ years experience in onsite support for schools.
• Desirable – Telephony, VoIP, Wireless Networks and AV with experience in installation and support.
• Desirable – Management / Coaching / Mentoring Skills.
• Desirable – Security Technologies including a good understanding of security procedures for Schools which ensure schools safeguarding policies and procedures.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in‑house Wellbeing Team.