At a Glance
- Tasks: Lead the product strategy for cutting-edge UC & CC solutions and drive innovation.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and communications.
- Benefits: Enjoy competitive salary, extensive health benefits, and generous annual leave.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Shape the future of business communications while working in a dynamic, supportive environment.
- Qualifications: Experience in product management within UCaaS or CCaaS and strong commercial acumen.
The predicted salary is between 60000 - 80000 € per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future‑ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.
Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio. This is a high‑impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio. You’ll work cross‑functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market‑leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future‑proof our portfolio. This role is ideal for someone who thrives in a fast‑paced, evolving environment and enjoys translating technical capability into clear customer value.
What You’ll Be Doing
- Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
- Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
- Monitor market trends, competitor activity and customer insight to inform product evolution
- Ensure solutions remain competitive, scalable and commercially viable
- Lead full product lifecycle from concept to launch and optimisation
- Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross‑platform capabilities
- Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
- Drive innovation across Microsoft ecosystem partnerships and AI‑assisted CX capabilities
Commercial Ownership
- Own portfolio performance and commercial success
- Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
- Enable Sales teams through training, proposition development and competitive positioning
- Support go‑to‑market activity with Sales and Marketing
- Manage strategic vendor relationships across the UC & CC ecosystem
- Lead joint roadmap and planning sessions
- Evaluate new technologies and integration opportunities
Customer & Operational Alignment
- Gather customer feedback and insight to prioritise enhancements
- Support strategic customer engagements where required
- Ensure service documentation, SLAs and onboarding processes remain robust and up to date
- Work closely with Operations to maintain service excellence
What We’re Looking For
- Proven Product Management experience within UCaaS, CCaaS or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni‑channel CCaaS
- Experience with legacy voice systems (PBX, ISDN, PSTN)
- Commercial acumen with experience building business cases and pricing models
- Ability to translate technical solutions into compelling customer propositions
- Experience working cross‑functionally in a matrix environment
- Exposure to AI‑driven CX tools (sentiment analysis, conversational AI)
- Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
- Knowledge of Wavenet’s broader portfolio
Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.
Here’s a closer look at what we offer:
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team Natilla.Turner@wavenet.co.uk for more information. Join a fast‑growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.
Product Manager - Unified Communications & Contact Centre employer: Wavenet Ltd
Wavenet is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive benefits package including generous annual leave, private medical coverage, and access to our innovative Wavenet Academy for continuous learning. Our inclusive work culture fosters collaboration and innovation, making it an ideal environment for those passionate about technology and looking to make a meaningful impact in the evolving landscape of communications and cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Unified Communications & Contact Centre
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wavenet and its products. Understand their UCaaS and CCaaS offerings inside out. This way, you can show how your skills align with their needs and demonstrate that you’re genuinely interested in helping them thrive.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in product management can drive innovation at Wavenet. Tailor your examples to highlight your commercial acumen and ability to translate technical solutions into customer value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Product Manager - Unified Communications & Contact Centre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight your experience in UCaaS, CCaaS, and any relevant technologies to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect candidate. Don’t forget to mention your understanding of market trends and customer insights.
Showcase Your Cross-Functional Experience:Since this role involves working with various teams, make sure to highlight any past experiences where you've collaborated across departments. We love seeing how you can bring people together to achieve common goals!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Wavenet Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Wavenet's UCaaS and CCaaS offerings. Familiarise yourself with the latest trends in unified communications and how they can benefit customers. This will help you articulate your vision for the product and demonstrate your passion for the role.
✨Showcase Your Cross-Functional Experience
Since this role involves collaboration with various teams, be prepared to discuss your experience working cross-functionally. Share specific examples of how you've successfully partnered with sales, engineering, or marketing teams to drive product success. This will highlight your ability to thrive in a matrix environment.
✨Prepare for Technical Questions
Expect technical questions related to Microsoft Teams, SIP, and legacy voice systems. Brush up on your knowledge of these technologies and be ready to explain how you've used them in previous roles. This will show that you can translate complex technical solutions into customer-friendly propositions.
✨Demonstrate Commercial Acumen
Wavenet is looking for someone with strong commercial skills. Be ready to discuss your experience in developing pricing models and business cases. Prepare to share insights on how you’ve driven product performance and commercial success in past roles, as this will resonate well with the interviewers.
