At a Glance
- Tasks: Coordinate and manage delivery orders, ensuring timely and quality service.
- Company: Join Wavenet, a leading managed services provider focused on customer success.
- Benefits: Enjoy hybrid working, generous leave, and comprehensive health benefits.
- Other info: Great opportunities for learning and career development in a supportive environment.
- Why this job: Be part of a dynamic team that values your growth and work-life balance.
- Qualifications: Customer-focused with strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
About the role
Summary and purpose of the Job: The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between suppliers, engineering, procurement and scheduling and other delivery teams. This will be a varied role as you will be providing administrative support across multiple areas of Delivery Operations.
Responsibilities: The extent of your duties will include but are not limited to:
- Receiving orders and acknowledging them to the customer.
- Provisioning circuits on carrier portals.
- Ownership of orders from point to point including liaising with relevant departments within the business.
- Keeping the customer informed during delivery and installation with high level customer service.
- Co-ordinating multi technology orders and being the single point of contact (SPoC) for the customer during the order journey.
- Engineer scheduling and diary management, ensuring engineering assigned to the customer’s sold solution has the correct skill sets, equipment, and that associated services are ordered and in place.
- Point of contact via phone and email for delivery department.
- Manage queries into delivery and direct to relevant parties.
- Managing internal and external customer expectations.
- Maintaining order updates, daily work in progress, (WIP) management.
- Maintaining weekly product delivery forecasts.
- Performing daily process to review usage and update services accordingly.
- Data input, utilising good knowledge of Microsoft apps (Excel, Word etc).
- Placing/amending orders on supplier portals.
Qualifications: The successful candidate will have:
- A customer focus and a strong 'can do’ attitude.
- A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
- Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
- Excellent influencing and interpersonal skills with the ability to communicate at all levels.
- Proficiency with the Microsoft Office Suite (Outlook, Word, Excel).
- Ability to prioritise and handle multiple assignments at any given time.
- Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
- Highly organised with excellent time management skills and attention to detail.
- Eagerness to learn and develop and willing to go the extra mile.
- Reliable and approachable.
Desirable Skills and Experience:
- Minimum of 1 years experience in delivering telecoms orders, with a focus on BT Openreach supply.
- Customer service experience, ideally in a fast paced environment.
- Proficient in MS Office, specifically Word, Outlook and Excel.
- Strong planning and coordination skills.
- Understanding of cloud and IT products within a Telecoms environment.
- Experience of T1 Carrier portals would be an advantage, Openreach/BT/TTB etc.
- The successful candidate will have a proven track record in an administration role and you will need to have experience of liaising with customers on the telephone and over email.
Additional Information: At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.
Here’s a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
Order Coordinator employer: Wavenet Ltd
Wavenet is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture with a strong emphasis on work-life balance. As an Order Coordinator, you will benefit from flexible hybrid working arrangements, generous annual leave that increases with tenure, and comprehensive health and wellbeing programmes, all designed to ensure you thrive both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Wavenet and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of keeping businesses connected.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and teams, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wavenet team!
We think you need these skills to ace Order Coordinator
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for customers in the past, as this aligns perfectly with our commitment to customer success.
Be Detail-Oriented:Since the role involves managing orders and liaising with various teams, it's crucial to demonstrate your attention to detail. Use specific examples in your application that showcase your organisational skills and ability to handle multiple tasks.
Communicate Clearly:Your written communication skills are key! Ensure your application is clear and concise, reflecting the excellent communication style we value at Wavenet. This will give us a taste of how you’ll interact with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive – a quality we love!
How to prepare for a job interview at Wavenet Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Order Coordinator role at Wavenet. Familiarise yourself with the responsibilities like managing delivery orders and liaising with various departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Wavenet values customer success, so be prepared to discuss your previous experiences in customer service. Share specific examples where you went the extra mile to ensure customer satisfaction, as this aligns perfectly with their mission of providing superior service quality.
✨Demonstrate Your Organisational Skills
As an Order Coordinator, you'll need to juggle multiple tasks. During the interview, highlight your time management and organisational skills. You could mention how you prioritise tasks or manage deadlines effectively, which will reassure them that you can handle the demands of the role.
✨Be Ready for Technical Questions
Since the role involves using Microsoft Office and possibly telecoms portals, brush up on your technical skills. Be ready to discuss your proficiency with Excel, Word, and any relevant experience with carrier portals. This will show that you have the necessary skills to hit the ground running.
