At a Glance
- Tasks: Resolve billing queries and provide top-notch customer service in a fast-paced environment.
- Company: Join Wavenet, a leading telecoms company known for innovation and support.
- Benefits: Enjoy 25 days of annual leave, health benefits, and a supportive team culture.
- Other info: Collaborative office environment with opportunities for growth and learning.
- Why this job: Kickstart your career while making a real difference in customer experiences.
- Qualifications: Prior admin experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 € per year.
Join Our Team as a Billing Support Associate! Wavenet is a leading telecoms and technology company based in Solihull, renowned for providing exceptional 24/7 support and a wide range of innovative solutions in voice, data, cloud, security, and mobile services. With around 2,000 dedicated colleagues, we are a trusted partner for businesses across the UK.
Role Purpose: As a Billing Support Associate, you will deliver outstanding customer service by promptly resolving billing issues and maintaining accuracy in our processes. This role is perfect for someone looking to launch their career in a vibrant, fast‑paced environment.
Key Responsibilities:
- Customer Service Excellence: Resolve billing queries quickly and professionally, ensuring a positive customer experience.
- Effective Communication: Engage confidently with internal teams and customers via phone and email.
- Problem Resolution: Investigate billing issues and implement timely, accurate solutions.
- Continuous Improvement: Identify patterns in queries and recommend process enhancements.
- Queue Management: Prioritise billing tasks to meet SLAs effectively.
- Ticket Handling: Manage over 1,500 tickets monthly within our order ticketing system.
- Billing Operations: Process new billing entries, apply charges, and create credits.
- Administrative Support: Assist with various administrative tasks related to billing operations.
Qualifications The Successful Candidate Will Have:
- Prior administrative experience, ideally in a telecoms environment.
- Excellent interpersonal skills with effective communication at all levels.
- A collaborative spirit and the ability to work with diverse teams.
- Proficiency in Microsoft Office Suite.
- Strong organisational and time management skills.
- A customer‑focused mindset and a 'can‑do' attitude.
- Eagerness to learn and develop in a supportive environment.
Additional Information:
Here’s a closer look at what we offer: Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet. Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
Billing Support Associate in Kent employer: Wavenet Ltd
Wavenet is an exceptional employer, offering a vibrant work culture in Solihull where collaboration and teamwork thrive. As a Billing Support Associate, you will benefit from comprehensive training, ample opportunities for career growth, and a supportive environment that values your contributions. With competitive annual leave and a commitment to employee well-being, Wavenet is dedicated to fostering a rewarding workplace for all its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Support Associate in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Wavenet on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Billing Support Associate role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and billing issues. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle the challenges of the Billing Support Associate position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Wavenet.
We think you need these skills to ace Billing Support Associate in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Support Associate role. Highlight any relevant experience, especially in customer service and administrative tasks, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Wavenet and how your skills align with our values. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Use clear language and check for any typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Wavenet Ltd
✨Know Your Stuff
Before the interview, make sure you understand Wavenet's services and how they relate to billing. Familiarise yourself with common billing issues in telecoms, as this will show your genuine interest and readiness to tackle challenges head-on.
✨Showcase Your Communication Skills
Since effective communication is key for a Billing Support Associate, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries in the past, whether through phone or email, to demonstrate your ability to engage confidently.
✨Problem-Solving Mindset
Be ready to discuss how you approach problem resolution. Think of specific instances where you identified a billing issue and implemented a solution. This will highlight your analytical skills and proactive attitude, which are crucial for the role.
✨Emphasise Teamwork
Wavenet values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to the Billing Support team.
