At a Glance
- Tasks: Lead a team to manage invoicing and enhance customer service.
- Company: Join Wavenet, a trusted supplier of innovative solutions across the UK.
- Benefits: Enjoy 25 days annual leave, increasing with service, plus a supportive office environment.
- Other info: Collaborative office culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving invoicing processes and leading a passionate team.
- Qualifications: Experience in administration and team leadership, with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a Billing Administrator Team Leader! At Wavenet, we’re dedicated to providing exceptional 24/7 support to thousands of businesses across the UK. With a passionate team of around 2,000 colleagues, we are a trusted supplier of innovative voice, data, cloud, security, and mobile solutions.
Role Overview: We are seeking a Billing Administrator Team Leader for Non‑Recurring Revenue (NRR) to manage our invoicing process for hardware, engineering, and project‑based billing. In this fast‑paced environment, you’ll lead a team to ensure timely and accurate invoicing, maximising our cash flow and delivering excellent customer service.
Key Responsibilities:
- Team Leadership: Conduct monthly one‑on‑ones, manage performance, and address team queries.
- Invoicing Management: Efficiently handle the invoicing queue to meet month‑end deadlines.
- Process Improvement: Develop and streamline invoicing procedures.
- Collaboration: Work closely with internal teams and customers to resolve issues and build strong relationships.
- Customer Service: Address and resolve billing queries promptly to maintain high satisfaction.
Qualifications What We’re Looking For:
- Administrative experience with attention to detail.
- Previous management or team leadership experience.
- Familiarity with invoicing on finance platforms (e.g., Sage200).
- Strong customer service skills and a collaborative attitude.
- Problem‑solving mindset with the ability to streamline processes.
- Proficiency in Microsoft Office Suite and excellent time management skills.
Benefits:
- Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
Billing Administrator Team Leader in Kent employer: Wavenet Ltd
Wavenet is an exceptional employer that prioritises employee growth and collaboration, offering a vibrant work culture where team support is paramount. With competitive benefits such as increasing annual leave and a focus on professional development, our Billing Administrator Team Leader role provides a meaningful opportunity to lead a dedicated team in a dynamic environment, all while contributing to the success of innovative solutions for businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator Team Leader in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Billing Administrator Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Wavenet and its culture. Understand their values and how they support businesses across the UK. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to team leadership and invoicing management. Think about your past experiences and how they align with the responsibilities of the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wavenet family. Good luck!
We think you need these skills to ace Billing Administrator Team Leader in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative and team leadership experience, as well as any familiarity with invoicing platforms like Sage200.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Billing Administrator Team Leader role. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Customer Service Skills:Since customer service is key in this role, include examples of how you've successfully resolved billing queries or built strong relationships with clients. This will show us you understand the importance of customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Wavenet Ltd
✨Know Your Numbers
As a Billing Administrator Team Leader, you'll be dealing with invoicing and financial processes. Brush up on your knowledge of invoicing systems like Sage200 and be ready to discuss how you've used them in the past. This shows you’re not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about specific challenges you faced, how you managed performance, and the outcomes. Wavenet values strong leadership, so demonstrating your ability to motivate and guide a team will set you apart.
✨Emphasise Customer Service
Wavenet prides itself on excellent customer service. Be ready to share instances where you resolved billing queries or improved customer satisfaction. Highlight your problem-solving skills and how you’ve built relationships with clients to ensure their needs are met.
✨Be Ready for Process Improvement Discussions
Since the role involves streamlining invoicing procedures, think about times when you've identified inefficiencies and implemented changes. Prepare to discuss your approach to process improvement and how it benefited your previous teams or companies.
