Enterprise Account Manager

We are seeking a proactive and strategic Account Manager to cultivate and elevate relationships with our Enterprise clients. Your mission is to drive client retention, revenue growth, and profitability by becoming a trusted advisor, aligning Wavenet’s solutions with each client’s unique business objectives. This isn’t just about sales; it’s about partnership. You will encourage clients to innovate, support their ESG goals, and position Wavenet as an integral part of their organization.

Key Responsibilities

• Account Management: Oversee and expand a portfolio of Enterprise accounts, prioritising long‑term retention and strategic growth.
• Relationship Building: Foster multi‑level relationships within client organisations, including C‑suite and senior leaders.
• Solutions Promotion: Advocate for Wavenet’s comprehensive solution portfolio, including Cyberguard Managed Services, Hybrid Cloud, and Unified Communications.
• Team Leadership: Lead virtual account teams to ensure client success, collaborating with Service Management to meet service expectations.
• Accuracy in Operations: Maintain precise forecasts, CRM records, and ensure timely contract documentation and invoice processing.
• Strategic Planning: Develop and maintain Account Development Plans, Business Plans, and Win Plans, while applying qualification models to assess and advance opportunities.

Qualifications

• Experience: Proven track record in managing and growing client relationships through face‑to‑face interactions. Strong background in solution selling and outcome‑based sales methodologies. Demonstrated success in negotiating and closing complex contracts. Familiarity with Wavenet’s solution areas or relevant technologies. A history of exceeding sales targets.
• Skills: Exceptional communication and presentation skills. Strong relationship‑building and negotiation capabilities. A strategic thinker, able to articulate business value effectively. Proficient in leading virtual teams and managing cross‑functional collaborations. Organised, adaptable, and resilient in high‑pressure situations.

What Success Looks Like:

• Achieving 100%+ of new business targets.
• Securing renewals and sustaining recurring revenue in alignment with retention plans.
• Expanding Wavenet’s solution footprint across all managed accounts.

Benefits

• We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
• You’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
• Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasizes in‑person teamwork and engagement at Wavenet.
• Annual Leave: 25 days of leave at start, increasing by one day each year up to 28 days.
• Health & Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, facilitated by our Wellbeing Team.
• Wavenet Academy: Our new user‑friendly Learning Management System (LMS) supports learning, training, and personal development initiatives across our organisation.