At a Glance
- Tasks: Champion CX solutions, drive sales, and transform customer experiences.
- Company: Wavenet, a forward-thinking managed services provider.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on customer success and transformation.
- Why this job: Be a key player in helping businesses innovate and succeed.
- Qualifications: Proven sales experience in the CX marketplace and strong solution knowledge.
The predicted salary is between 45000 - 60000 € per year.
Wavenet is a managed services provider offering cloud, cyber security, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success.
We’re looking for a CX Sales Specialist to join our team at Wavenet. Acting as an expert advisor, you’ll champion our CX capabilities portfolio, supporting our sales team, customers and prospects as a consultant and subject matter expert. This is a customer-facing, consultative sales role where you’ll own the full sales cycle—from identifying opportunities to solution design, negotiation, and closing. Your focus will be driving growth in CX and related Wavenet services, helping private and public sector clients transform their infrastructure, data, and applications. If you’re ambitious, knowledgeable about CX solutions, and passionate about helping customers modernise and innovate, we’d love to hear from you.
What You’ll Do
- Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams.
- Work closely with partners to drive campaigns and pipeline generation.
- Make good use of lead generation resources for outreach and campaigns.
- Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base.
- Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level.
- Build strong internal and external relationships to drive success and deliver transformation outcomes.
- Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners.
- Achieve and maintain relevant sales and vendor certifications.
What Success Looks Like
- Consistently hitting monthly sales targets and managing a healthy pipeline (3× target).
- Delivering accurate sales forecasts and reports.
- Holding strategic, solution-led conversations with customers and prospects.
- Continuing to grow your solution knowledge and certifications while contributing to team success.
Qualifications
- Proven track record of strong sales performance in the CX marketplace.
- Strong knowledge of UC and CX solutions.
- Peripheral or native solutions such as WFO, Recording, AI.
- Experience of the UK UC.
CX Sales Specialist employer: Wavenet Ltd
Wavenet is an exceptional employer that prioritises employee growth and innovation in a dynamic work environment. With a strong focus on customer success, our collaborative culture encourages team members to excel in their roles while providing opportunities for professional development and certifications. Located in a forward-thinking sector, Wavenet offers a unique chance to be at the forefront of technology, making a meaningful impact on clients' businesses and ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land CX Sales Specialist
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals in the CX space. Don’t be shy—introduce yourself and share your passion for customer experience!
✨Tip Number 2
Leverage social media to showcase your expertise. Share insights about CX solutions, engage with industry leaders, and join relevant groups. This not only builds your online presence but also positions you as a knowledgeable candidate.
✨Tip Number 3
Prepare for interviews by researching Wavenet’s services and recent projects. Tailor your responses to highlight how your skills can help them achieve their goals. Show them you’re not just another candidate, but the right fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Wavenet and contributing to their mission of making businesses brilliant.
We think you need these skills to ace CX Sales Specialist
Some tips for your application 🫡
Show Your Passion for CX:When you're writing your application, let your enthusiasm for customer experience shine through. We want to see that you’re not just knowledgeable about CX solutions but also genuinely excited about helping customers modernise and innovate.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the CX marketplace. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements in sales and solution design.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wavenet Ltd
✨Know Your CX Solutions Inside Out
Before the interview, make sure you brush up on your knowledge of CCaaS, CPaaS, and other contact centre solutions. Wavenet is looking for someone who can act as a subject matter expert, so be prepared to discuss how these solutions can drive customer success and transformation.
✨Showcase Your Sales Success
Be ready to share specific examples of your past sales achievements in the CX marketplace. Highlight how you've consistently hit targets and managed a healthy pipeline. This will demonstrate your capability and align with Wavenet's focus on strong sales performance.
✨Understand Their Business
Research Wavenet’s services and their approach to customer success. Understand their mission to provide future-proof solutions and think about how you can contribute to that vision. This will help you tailor your responses and show that you're genuinely interested in their business.
✨Build Relationships During the Interview
Remember, this role is all about collaboration and relationship-building. Use the interview to connect with your interviewers, ask insightful questions, and demonstrate your ability to engage with stakeholders at all levels, including C-Suite executives.
