At a Glance
- Tasks: Resolve billing queries and provide top-notch customer service in a fast-paced environment.
- Company: Join Wavenet, a leading telecoms and tech company in Solihull.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive learning environment.
- Other info: Be part of a diverse team and grow with Wavenet Academy.
- Why this job: Kickstart your career with hands-on experience and a collaborative team.
- Qualifications: Prior admin experience and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 € per year.
Join Our Team as a Billing Support Associate! Wavenet is a leading telecoms and technology company based in Solihull, renowned for providing exceptional 24/7 support and a wide range of innovative solutions in voice, data, cloud, security, and mobile services. With around 2,000 dedicated colleagues, we are a trusted partner for businesses across the UK.
Role Purpose: As a Billing Support Associate, you will deliver outstanding customer service by promptly resolving billing issues and maintaining accuracy in our processes. This role is perfect for someone looking to launch their career in a vibrant, fast‑paced environment.
Key Responsibilities:
- Customer Service Excellence: Resolve billing queries quickly and professionally, ensuring a positive customer experience.
- Effective Communication: Engage confidently with internal teams and customers via phone and email.
- Problem Resolution: Investigate billing issues and implement timely, accurate solutions.
- Continuous Improvement: Identify patterns in queries and recommend process enhancements.
- Queue Management: Prioritise billing tasks to meet SLAs effectively.
- Ticket Handling: Manage over 1,500 tickets monthly within our order ticketing system.
- Billing Operations: Process new billing entries, apply charges, and create credits.
- Administrative Support: Assist with various administrative tasks related to billing operations.
Qualifications
The Successful Candidate Will Have:
- Prior administrative experience, ideally in a telecoms environment.
- Excellent interpersonal skills with effective communication at all levels.
- A collaborative spirit and the ability to work with diverse teams.
- Proficiency in Microsoft Office Suite.
- Strong organisational and time management skills.
- A customer‑focused mindset and a 'can‑do' attitude.
- Eagerness to learn and develop in a supportive environment.
Additional Information
Here’s a closer look at what we offer:
- Office‑Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in‑person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user‑friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Billing Support Associate in Canterbury employer: Wavenet Ltd
Wavenet is an exceptional employer located in Solihull, offering a vibrant work culture that prioritises teamwork and employee wellbeing. With comprehensive benefits including private medical coverage, generous annual leave, and access to the Wavenet Academy for personal development, we empower our Billing Support Associates to thrive in their careers while delivering outstanding customer service in a dynamic telecoms environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Support Associate in Canterbury
✨Tip Number 1
Get to know the company! Research Wavenet and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and internal teams, make sure you can confidently articulate your thoughts. Role-play common billing scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues effectively. Be ready to discuss these during interviews to demonstrate your analytical abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join Wavenet. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Billing Support Associate in Canterbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Billing Support Associate role. Highlight your relevant experience, especially in customer service and administrative tasks, to show us you’re the perfect fit!
Show Off Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your verbal and written skills!
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include examples of how you've tackled billing issues or similar challenges in the past. This will help us see your analytical skills in action.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wavenet Ltd
✨Know Your Billing Basics
Before the interview, brush up on common billing processes and terminology. Understanding how billing works in a telecoms environment will show your enthusiasm for the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you resolved customer issues effectively. Highlighting your ability to maintain a positive customer experience will resonate well with the interviewers, as this is crucial for the Billing Support Associate role.
✨Practice Effective Communication
Since you'll be engaging with both customers and internal teams, practice clear and concise communication. Consider doing mock interviews with a friend to refine your verbal skills and ensure you can articulate your thoughts well.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified problems and implemented solutions. Being able to discuss your analytical skills and proactive approach to resolving issues will impress the interviewers and align with the role's requirements.
