At a Glance
- Tasks: Provide advanced technical support and resolve network incidents for our customers.
- Company: Join Wavenet, a leading managed services provider in cybersecurity and connectivity.
- Benefits: Enjoy 25 days of annual leave, private medical coverage, and a focus on wellbeing.
- Other info: Collaborative office environment with excellent learning and career growth opportunities.
- Why this job: Make a real impact by ensuring businesses stay connected and future-ready.
- Qualifications: Experience in networking and security support with strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive!
We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.
What You’ll Be Doing
- Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
- Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
- SLA Management – Prioritise and manage tickets to meet contractual service levels.
- Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
- Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
- Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.
Qualifications Skills & Experience You’ll Need
- Proven technical experience in networking and security support.
- Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
- Hands-on experience in:
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
- Excellent communication skills, with the ability to interact with all stakeholders including Directors.
- Strong attention to detail and accuracy in documentation.
What Success Looks Like
- Timely resolution or escalation of technical incidents.
- High levels of customer satisfaction through clear and professional communication.
- Accurate and comprehensive documentation of tickets and client systems.
- Meeting SLA commitments consistently.
- Proactive collaboration with both customers and suppliers.
Additional Information
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
2nd Line Network Engineer employer: Wavenet Ltd
Wavenet Ltd is an exceptional employer, offering a dynamic work environment within its Security Operations Center in the UK. Employees benefit from comprehensive mentorship and the chance to work with cutting-edge security tools, fostering both personal and professional growth in the rapidly evolving field of cybersecurity. With a strong emphasis on collaboration and innovation, Wavenet Ltd provides a rewarding career path for those passionate about threat detection and incident response.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Network Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wavenet Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wavenet Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wavenet Ltd!
✨Direct Apply to Wavenet Ltd
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We think you need these skills to ace 2nd Line Network Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wavenet Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wavenet Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wavenet Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
