At a Glance
- Tasks: Ensure safety and provide excellent customer service at our leisure facilities.
- Company: Join Wave Active, a charity dedicated to inspiring active lifestyles in the community.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Other info: Great for students looking for a rewarding part-time job.
- Why this job: Be a hero by keeping swimmers safe while enjoying a fun work environment.
- Qualifications: NPLQ qualification preferred, but we can help you get it!
The predicted salary is between 20000 - 25000 £ per year.
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”. We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements.
The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.
Customer ServiceThe priorities of the Lifeguard Leisure Attendants are:
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
- To clean all areas of the Centre including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.
- To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.
- To assist with the delivery of continuous improvement plans.
- To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.
- To be diligent about compliance with the Trust’s Health and Safety Policy.
- To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.
- To supervise changing rooms, showers and associated areas.
- To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.
- To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.
- To assist the OM in organising special water activities for children during the school holidays.
- To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.
- To ensure day to day preparation of facilities e.g. equipment set ups.
- To undertake coaching/supervision of courses and sessions as required.
- To carry out other duties as required.
- To adhere to Wave Active Limited’s policies and procedures.
- Good interpersonal abilities
- Able to understand hazards related to pool conditions
- Tact and diplomacy when dealing with customers who are breaking the rules
- Ability to stay calm under extreme circumstances
- Driven and Enthusiastic
- Passion for providing exceptional service
- Team Player
- Similar work environment
- NPLQ (Ability to obtain NPLQ on our next available course)
- Interest free funding maybe available if you do not have this qualification
- Able to organise leisure sessions in at least one activity
- To be flexible to the changing demands of the business
- To be able to follow Wave Active Limited’s Policies and Procedures
Lifeguard in Lewes employer: Waveleisure
Waveleisure is an outstanding employer that prioritises employee development and community impact, making it a rewarding place to work as a Leisure Centre Duty Manager. With a strong focus on exceptional customer service and operational excellence, employees benefit from a supportive work culture that encourages growth and collaboration across various leisure sites in the beautiful Lewes District and Eastbourne Borough. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and the community.
