At a Glance
- Tasks: Supervise pool areas, ensure safety, and provide excellent customer service.
- Company: Join Wave Active, a vibrant charity promoting active lifestyles in the community.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career growth.
- Other info: Be part of a team dedicated to health and wellbeing in the community.
- Why this job: Make a real difference while enjoying a fun, lively work environment.
- Qualifications: NPLQ qualification or willingness to obtain; strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
We have an exciting new opportunity at Wave Active, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. There are many opportunities available for you within Wave Active. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.
You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities. You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building. You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards. You will have an eye for first class cleanliness and will put this into action whenever required.
Who are we? Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”. We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements.
The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
General Tasks
- To clean all areas of the Centre including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.
- To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.
- To assist with the delivery of continuous improvement plans.
- To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.
- To be diligent about compliance with the Trust’s Health and Safety Policy.
General Tasks – Wet Side
- To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.
- To supervise changing rooms, showers and associated areas.
- To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.
- To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.
- To assist the OM in organising special water activities for children during the school holidays.
- To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.
General Tasks – Dry Side
- To ensure day to day preparation of facilities e.g. equipment set ups.
- To undertake coaching/supervision of courses and sessions as required.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited’s policies and procedures.
Personal Specification
- Good interpersonal abilities
- Able to understand hazards related to pool conditions
- Tact and diplomacy when dealing with customers who are breaking the rules
- Ability to stay calm under extreme circumstances
- Driven and Enthusiastic
- Passion for providing exceptional service
- Team Player
Experience (Essential)
- Similar work environment
Qualifications (Essential)
- NPLQ (Ability to obtain NPLQ on our next available course)
Qualifications (Desirable)
- Knowledge of COSHH regulations
- Coaching Qualification
- First Aid Certificate
- Able to organise leisure sessions in at least one activity
Other (Essential)
- To be flexible to the changing demands of the business
- To be able to follow Wave Active Limited’s Policies and Procedures
Lifeguard in Eastbourne employer: Waveleisure
Waveleisure is an outstanding employer that prioritises employee development and community impact, making it a rewarding place to work as a Leisure Centre Duty Manager. With a strong focus on exceptional customer service and operational excellence, employees benefit from a supportive work culture that encourages growth and collaboration across various leisure sites in the beautiful Lewes District and Eastbourne Borough. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard in Eastbourne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wave Active's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your lifeguard skills! Make sure you're up to date with your NPLQ and can demonstrate your lifesaving techniques confidently. Being able to showcase your practical skills can really set you apart from other candidates.
✨Tip Number 3
Be ready to talk about customer service! Think of examples where you've gone above and beyond for customers. Wave Active values exceptional service, so showing your passion for helping others will definitely impress them.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're professional and keen on the role, which can make a lasting impression.
We think you need these skills to ace Lifeguard in Eastbourne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being a Lifeguard and how you can contribute to our mission of inspiring active lifestyles.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills. Mention any previous lifeguarding roles or customer service experience that aligns with what we’re looking for at Wave Active.
Be Professional Yet Friendly:Remember, we value a friendly approach! While your application should be professional, don’t hesitate to let your personality come through. We’re looking for team players who can connect with our customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Waveleisure
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Lifeguard at Wave Active. Familiarise yourself with health and safety protocols, customer service expectations, and the importance of maintaining cleanliness in the facilities. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Team Spirit
Wave Active values teamwork, so be prepared to discuss your experiences working in a team environment. Think of examples where you've collaborated with others to achieve a common goal or resolved conflicts amicably. Highlighting your ability to work well with colleagues will demonstrate that you're a great fit for their lively atmosphere.
✨Demonstrate Your Customer Service Skills
As a Lifeguard, you'll be interacting with customers regularly. Prepare to share specific instances where you've provided excellent customer service. Whether it’s handling complaints or going above and beyond to assist someone, showcasing your friendly and professional approach will resonate well with the interviewers.
✨Stay Calm Under Pressure
Lifeguarding can be intense, so it's crucial to convey your ability to remain calm in emergencies. Think of a time when you faced a challenging situation and how you managed it. Discussing your problem-solving skills and how you prioritise safety will reassure the interviewers that you can handle the demands of the job.
