At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain high standards at leisure facilities.
- Company: Wave Active, an award-winning charity focused on inspiring active lifestyles in the community.
- Benefits: Flexible hours, community impact, and opportunities for personal growth and development.
- Other info: Join a dynamic team dedicated to improving community health and wellbeing.
- Why this job: Be a role model and make a real difference in people's health and wellbeing.
- Qualifications: Experience in staff supervision and customer service; passion for fitness and teamwork.
The predicted salary is between 36000 - 44500 £ per year.
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”. We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements.
Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services. While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.
Formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.
The Post in Context
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor). This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.
Summary of Main Duties
As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with Wave so that Wave becomes the leisure destination of choice for the communities in which it works. There are seven key areas of the Duty Managers Role:
- Staffing and Staff Management
- Health and Safety
- Finance
- Programming
- Performance
- Marketing and Sales
- Cleanliness and Maintenance
Personal Specification
- Driven and Enthusiastic
- Passion for providing exceptional service
- Pro-active Team Player
Qualifications (Desirable)
- Current First Aid Certificate
- Coaching qualification in one or more sports
Experience (Essential)
- Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
- Previous experience of work in a customer focused service delivery environment
- Cash handling/reconciliation and experience of following financial systems
- Able to calculate figures for a wide range of applications
- Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances
- Good organisational skills
- Leadership and coaching experience
- Experience of recruiting, training and developing staff
- Familiarity with Microsoft Office applications
Other (Essential)
- To be flexible to the changing demands of the business.
- To be able to follow Wave Active Limited Policies and Procedures.
Job Description Location: Various Sites within Lewes District and Eastbourne Borough
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Manager in Eastbourne
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Waveleisure.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Waveleisure is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Waveleisure, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Casual Duty Manager in Eastbourne
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Waveleisure
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Waveleisure.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Waveleisure.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Waveleisure's Clientele
Since it's a full-time gig, understanding the specific clientele Waveleisure caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
