At a Glance
- Tasks: Deliver top-notch customer service and manage reception efficiently.
- Company: Join a vibrant health and wellbeing centre focused on community.
- Benefits: Flexible hours, friendly team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on health and wellbeing.
- Why this job: Be the face of our centre and make a difference in people's lives.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
Reception
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
- To carry out other duties as required.
- To adhere to Hillbrow Health and Wellbeing’s policies and procedures.
Personal Specification
- Disposition: Driven and Enthusiastic, Passion for providing exceptional service, Pro-active, Team Player, Interpersonal skills, Interest in Health & Well Being.
Experience
- Similar work environment.
Skills
- Excellent communication skills – face to face, telephone.
- Able to remain calm and professional in challenging circumstances.
- Knowledge of cash till operations and administration of cash returns.
Other
- To be flexible to the changing demands of the business.
- Able to react positively to changes in policy and development into new or improved areas of service activity.
- To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
Casual Customer Service Advisor in Eastbourne employer: Waveleisure
Hillbrow Health and Wellbeing is an exceptional employer that prioritises a supportive and dynamic work culture, fostering personal and professional growth for its employees. As a Casual Customer Service Advisor, you will enjoy the benefits of working in a vibrant environment dedicated to health and wellbeing, with opportunities to enhance your skills while making a positive impact on the community. The company values teamwork and encourages a proactive approach, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Advisor in Eastbourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Waveleisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Waveleisure and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Advisor in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Waveleisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Waveleisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Waveleisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Waveleisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Waveleisure will surely appreciate.
