At a Glance
- Tasks: Deliver top-notch customer service and manage reception efficiently.
- Company: Join a vibrant health and wellbeing centre focused on community.
- Benefits: Flexible hours, friendly team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on health and wellbeing.
- Why this job: Be the face of our centre and make a difference in people's lives.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
Reception
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
- To carry out other duties as required.
- To adhere to Hillbrow Health and Wellbeing’s policies and procedures.
Personal Specification
- Disposition: Driven and Enthusiastic, Passion for providing exceptional service, Pro-active, Team Player, Interpersonal skills, Interest in Health & Well Being.
Experience
- Similar work environment.
Skills
- Excellent communication skills – face to face, telephone.
- Able to remain calm and professional in challenging circumstances.
- Knowledge of cash till operations and administration of cash returns.
Other
- To be flexible to the changing demands of the business.
- Able to react positively to changes in policy and development into new or improved areas of service activity.
- To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.
Casual Customer Service Advisor in Eastbourne employer: Waveleisure
Waveleisure is an outstanding employer that prioritises employee development and community impact, making it a rewarding place to work as a Leisure Centre Duty Manager. With a strong focus on exceptional customer service and operational excellence, employees benefit from a supportive work culture that encourages growth and collaboration across various leisure sites in the beautiful Lewes District and Eastbourne Borough. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and the community.
