At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service at our leisure centre.
- Company: Wave Active, an award-winning charity focused on community health and wellbeing.
- Benefits: Competitive salary, flexible hours, and the chance to make a real impact in your community.
- Other info: Join a dynamic team dedicated to inspiring active lifestyles in the community.
- Why this job: Be a role model and help others prioritise their health and fitness journey.
- Qualifications: Passion for service, leadership skills, and ability to obtain a National Pool Lifeguard Qualification.
The predicted salary is between 45091 - 45091 £ per year.
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”. We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements.
Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services. While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.
Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.
The Post in Context
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor). This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.
Summary of Main Duties
As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience with Wave so that Wave becomes the leisure destination of choice for the communities in which it works. There are seven key areas of the Duty Managers Role:
- Staffing and Staff Management
- Health and Safety
- Finance
- Programming
- Performance
- Marketing and Sales
- Cleanliness and Maintenance
Personal Specification
- Driven and Enthusiastic
- Passion for providing exceptional service
- Pro-active Team Player
Qualifications (Essential)
- To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ)
Qualifications (Desirable)
- Current First Aid Certificate
- Coaching qualification in one or more sports
Experience (Essential)
- Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
- Previous experience of work in a customer focused service delivery environment
- Cash handling/reconciliation and experience of following financial systems
- Able to calculate figures for a wide range of applications
- Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances
- Good organisational skills
- Leadership and coaching experience
- Experience of recruiting, training and developing staff
- Familiarity with Microsoft Office applications
Other (Essential)
- To be flexible to the changing demands of the business.
- To be able to follow Wave Active Limited Policies and Procedures.
Job Description
Location: Ringmer Swimming Pool
£14,868.61 per annum
Hours:
Duty Manager employer: Waveleisure
Waveleisure is an outstanding employer that prioritises employee development and community impact, making it a rewarding place to work as a Leisure Centre Duty Manager. With a strong focus on exceptional customer service and operational excellence, employees benefit from a supportive work culture that encourages growth and collaboration across various leisure sites in the beautiful Lewes District and Eastbourne Borough. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Waveleisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Waveleisure
Don't be shy about reaching out to Waveleisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Waveleisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Waveleisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
