At a Glance
- Tasks: Provide friendly customer service and manage reception efficiently.
- Company: Award-winning charity focused on inspiring active lifestyles in the community.
- Benefits: Join a passionate team with opportunities for personal growth and community impact.
- Other info: Dynamic work environment with flexible demands and a focus on teamwork.
- Why this job: Be the first point of contact, making a difference in people's health journeys.
- Qualifications: Strong communication skills and a passion for exceptional service.
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles.
Our purpose is to “Inspire Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.
We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.
While we offer a range of facilities and activities across our multifunctional spaces, our team is key to creating an approachable environment enabling individuals to prioritise their wellbeing and their health journey.
Formed in 2006 Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of facility developments and refurbishments, new programmes of activity and to support those with health conditions to make health improvements.
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.
Customer Service
The priorities of the CSA’s are:
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
Reception
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited’s policies and procedures
Personal Specification
- Driven and Enthusiastic
- Passion for providing exceptional service
- Pro-active
- Team Player
- Interpersonal skills
Experience (Essential)
- Similar work environment
- Excellent communication skills – face to face, telephone
- Able to remain calm and professional in challenging circumstances
- Knowledge of cash till operations and administration of cash returns
Other (Essential)
- To be flexible to the changing demands of the business
- Able to react positively to changes in policy and development into new or improved areas of service activity
- To be able to follow Wave Active Limited Policies and Procedures
Address Line 1 Address Line 2 Town County Post Code
Customer Service Advisor employer: Waveleisure
Waveleisure is an outstanding employer that prioritises employee development and community impact, making it a rewarding place to work as a Leisure Centre Duty Manager. With a strong focus on exceptional customer service and operational excellence, employees benefit from a supportive work culture that encourages growth and collaboration across various leisure sites in the beautiful Lewes District and Eastbourne Borough. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Waveleisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waveleisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Waveleisure:Your cover letter is your chance to shine! Tell us why you want to work at Waveleisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waveleisure!
How to prepare for a job interview at Waveleisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
