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- Tasks: Deliver top-notch customer service and manage reception duties at the Lido.
- Company: Join Wave Active, a vibrant community-focused organisation.
- Benefits: Earn up to £12.71 per hour plus holiday pay.
- Why this job: Be the friendly face that welcomes visitors and enhances their experience.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible hours available from May to September 2026.
The predicted salary is between 10 - 12 £ per hour.
Summer Season – Must be available to work between 1st May – 10th September 2026.
The Post in Context: We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities. As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
- Customer Service: To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Lido to the public at all times. To respond positively to customer enquiries.
- Reception: To answer, promptly, incoming telephone calls. To welcome and acclimatise visitors to the Lido. To direct customers to the correct place of activity. To control entry and exit systems. To use PA systems for information and control. To maintain a clean and tidy reception area. To be smartly presented in uniform at all times.
- Administration: Responsible for the smooth operation of the booking system embracing system enhancements. To control and cash up all monies during the session in accordance with the financial regulations.
- Promotion of Centre: To promote the sale of goods and season passes. To enrol and issue cards in relation to season passes and categories available. To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
- Other Duties: To carry out other duties as required. To adhere to Wave Active Limited’s policies and procedures.
Personal Specification:
- Disposition: Driven and Enthusiastic, Passion for providing exceptional service, Pro-active Team Player, Interpersonal skills.
- Experience: Similar work environment.
- Skills: Excellent communication skills – face to face, telephone. Able to remain calm and professional in challenging circumstances. Knowledge of cash till operations and administration of cash returns.
- Other: To be flexible to the changing demands of the business. Able to react positively to changes in policy and development into new or improved areas of service activity. To be able to follow Wave Active Limited Policies and Procedures.
Job Description: Location: Up to £12.71 per hour (+holiday pay). Hours: 1 – 39 hours per week (Between 1st May & 10th September 2026). To apply for this or any position with Wave Active please fill out our application form.
Casual Customer Service Advisor in Brighton employer: Waveleisure
Contact Detail:
Waveleisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wave Active and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to inspire active lifestyles.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Casual Customer Service Advisor and how you'd handle them. Being able to demonstrate your problem-solving abilities will make you stand out during the interview.
✨Tip Number 3
Dress to impress! Since you'll be the first point of contact for customers, make sure you present yourself smartly in uniform. This shows professionalism and sets a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Customer Service Advisor in Brighton
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in a similar environment before, share those experiences and how they’ve prepared you for this role at the Lido.
Show Off Your Skills: We’re looking for excellent communication skills, so make sure to showcase these in your application. Whether it’s face-to-face or over the phone, let us know how you’ve successfully interacted with customers in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Waveleisure
✨Know the Company
Before your interview, take some time to research Wave Active Limited. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to remain calm under pressure and how you handle challenging situations.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer or how you promote services. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress the Part
As you'll be representing the company, make sure to dress smartly and professionally for your interview. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself at the reception.